We are looking for a few motivated individuals to join our team. We have full-time roles available for an experienced Customer Support Leader, and Customer Support Representatives, supporting our LoyaltyLoop software services that we provide to customers in the US, Canada, UK and Australia.
The ideal candidates will have a great personality, and great customer care and problem-solving skills. The team leader will manage all aspects of our customer care, managing support projects, onboarding new customers, managing helpdesk systems and staff, and providing front-line customer support. Customer Support Reps will provide front-line customer care, write customer support documents, execute support projects, and assist onboarding of new customers. Both roles will provide customer care, training, product demos and related customer support activities via telephone, Zoom meetings, and email.
Our positions pay a competitive base salary plus annual bonus. Benefits include company-contributed health and dental plans, retirement program with company match, and paid health club membership. A few perks include a comfortable and professional office conveniently located in East Greenwich Rhode Island, free office snacks, and team lunch provided on Fridays. We exhibit at a few partner shows and events, and some travel may be required.
LoyaltyLoop is a technology company that provides an award-winning online customer experience platform to businesses. For over a decade, LoyaltyLoop has been helping small and medium-size businesses unlock the power of customer loyalty to boost their brand and bottom line. We develop and market the LoyaltyLoop software service, which is an affordable monthly subscription that uses a simple survey to engage customers soon after they complete a transaction with our clients, to gather their feedback, and encourage them to give testimonials, online reviews, and more.
Interested? Please send your resume and work history to firstname.lastname@example.org
After reviewing your resume, we'll reach out to you to arrange a Google Meet to chat more.