Prompt response within the hour. This time the issue was resolved over the phone.

We love Dany he always comes in with a smile and lets me know exactly what the problem is. He is always quick to fix things unless he needs to order a part.

I am a fan of UBEO's service because the service technician calls to let us know when they will be there or if they will be late. Trenton was professional and easy to work with.

A toner waste container was ordered and the wrong one was delivered. Erica from customer service took my call and said that a tech would be dispatched and take care of the issue. The problem was resolved within the hour.

Elliot the field tech was very responsive. Advised me he could work around my schedule to fix copier as I was leaving early. Knowledgeable & polite. He answered all my questions & I had a lot. Took care in cleaning the copier plus showed me how to work certain parts that I was not aware of. I received excellent customer service by Elliot so Thank You UBEO for having a fabulous employee who truly cares about the customer plus our copier.

Trenton was amazing.

Super prompt service, phone center person listened to my issue and took my concern seriously.

The tech I've worked with during this past year or so, Leif, has aways been professional, congenial, knowledgeable and a pleasure to have come to our office to help with our Ricoh printer. The printer is working very well!

Very quick to get us up and running again. Love this service! Super nice customer service team and our technician that came out to fix our issue.

I always get to talk to a real person instead of getting the runaround on an endless phone tree.