Net Promoter Score Calculation

Understand your customer satisfaction levels over time, and build loyal relationships

The heart of your LoyaltyLoop service is the ability to continually measure your customer satisfaction levels using the time-proven Net Promoter Score (NPS) calculation metric. Your goal is to use this data to improve your business and increase the number of loyal customers to you and your brand. From your Dashboard you'll be able to view which customers are happy and satisified ("promoters"), which are on the fence ("passives") and which are not satisified ("detractors"). Armed with this info you'll be in position to take corrective actions to help convert passive and detractor customers into loyal customers.

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Net Promoter Score tracking monitors customer satisfaction levels

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Net Promoter, Net Promoter System, Net Promoter Score, and NPS are registered trademarks of Bain & Company, Inc., Fred Reichheld and Satmetrix Systems, Inc. LoyaltyLoop and SurveyAdvantage are registered trademarks of LoyaltyLoop, LLC. All other marks are the property of their respective owners. All rights reserved.

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