Everyone I deal with from the phone call to when the service person arrives is extremely professional. The are very prompt and the issue is always taken care of on the first visit.

Always quick, professional and friendly.

Quick response time to fix the issue. Was quickly able to get the printer back online to avoid a large queue of orders from accruing.

Everyone in this operation is friendly and professional. My emails always receive a prompt response and in the end our printer needs are taken care of.

YES, I'm delighted to share. So, you can anticipate ordering toner, staples, etc., but you can't anticipate when the toner cartridge "bucket / receptacle / thing" errors. We had our biggest meeting of the year and were in the process of printing our program booklets. All was fine, until the message appeared. I called for service and was told that the "part" would need to be ordered, but we likely would be able to finish our printing jobs. That wasn't the case, so another call to Rich, our rep, and a tech came right out and changed out the device. The part arrived the next day. Stellar service in what could have ended in crisis!

They are always very prompt with scheduling and the technician is always courteous, helpful, and knows just how to solve the problem. Very positive experience.

Always friendly and knowledgable.

Courtesy, friendliness, and professionalism. Also, technician completed the service request very quickly.

Tech gave resolutions and options.

Very prompt, proficient and efficient service by your technician.