Always friendly and knowledgeable Technicians that come to the warehouse

Great and quick contact by phone. Technicians are very attentive and available.

All of the above

Eddie was very though and fixed the problem. Very happy to have a service contract with you.

Ian has been able to fix every problem we've ever had and gets us up and running right away unless he needs to find parts. as soon as they come in he's back out to complete the job. he's the best!

Reliability and highly trained Techs

Customer service is always great! Response time is awesome.

I appreciate the mobilization of a team to take care of the issues we were having with this piece of equipment.

The on-site tech is always very thorough and friendly! She's great!

With regard to "Solved your equipment problem on the first visit?" We were not specifically aware of the need to replace scanner glass prior to scheduling the first visit. Ben identified the issue himself and made a second visit very quickly to replace that glass. Need for second visit was not a problem at all.