With regard to "Solved your equipment problem on the first visit?" We were not specifically aware of the need to replace scanner glass prior to scheduling the first visit. Ben identified the issue himself and made a second visit very quickly to replace that glass. Need for second visit was not a problem at all.

Consistency.

All of the above 4 steps.

Helpful and friendly staff.

Treating us as though we were your top priority. Making us feel like what ever our problem is, large or small you handle it with a fast response and always correct or fix it.

It was quick and the service techs were knowledgeable and friendly.

I appreciate that the service people know me and my machines. Ben and Shane both have been here on numerous occasions over the years. I like the attitude that I am important to you and you always make me feel like I am the only client that you have. Ben and Shane are very professional and courteous they are wonderful representatives of your company. Thank you for all that you do for me

Have been a customer of United Reprographics for many many years

We always request Shane (Erickson) - he is the best.

Not very often do we have to place service calls, but when we do, service is quick.