“You can't correct your problems without getting the bad with the good, and since our customers are given an outlet to voice concerns through LoyaltyLoop, we are now running at a much higher satisfaction rating than ever before. Thank you!”
PlanProphet
Integration Add-On
PARTNER INTEGRATION
Automate your Opportunity Follow-Up Process!
LoyaltyLoop is the perfect customer experience and review platform for printers and sign & graphics companies.
We've teamed up with our friends at PlanProphet to combine the power of their CRM and Marketing Automation tool for printers, with LoyaltyLoop to make it even easier for you to drive sales to new highs.
This integration allows your LoyaltyLoop Leads and Referrals, generated from your feedback surveys, to flow into PlanProphet so you can run automated follow-up campaigns that help you close more business.
In addition, your contact records in PlanProphet will show you the last time the customer gave a response to your LoyaltyLoop survey, and their Net Promoter ScoreSM disposition (i.e., Promoter, Passive or Detractor).
Lastly, when viewing your customer record in PlanProphet, you can directly click through to LoyaltyLoop
- Automate Post-Feedback Sales Campaigns
- Understand Customer Disposition
- Gather Greater Customer Insights
Unleash the Power of Seamless Engagement
PlanProphet & LoyaltyLoop Integration
Click to view this helpful guide from PlanProphet.
What does the integration with PlanProphet do?
There are 2 aspects of the integration that adds value to PlanProphet users:
(1) STANDARD INTEGRATION: LoyaltyLoop Survey Results added to PlanProphet
- Your PlanProphet contact record will be annotated with details from that customer's LoyaltyLoop survey response
- View customer survey response, NPS® disposition (e.g. Promoter, Passive, Detractor), and more
- View critical actions you need to take based on feedback, from your Prophet Alerts
- Click and launch into LoyaltyLoop from PlanProphet to see all customer experience details
View LoyaltyLoop survey responses from inside PlanProphet
View the survey summary for a particular contact
View the questions and choices by respondent
Launch directly into LoyaltyLoop from inside PlanProphet
(2) PREMIUM INTEGRATION: LoyaltyLoop Opportunity Automation In PlanProphet
- Flow LoyaltyLoop Leads and Referrals into PlanProphet automatically
- Create and schedule automatic campaigns in PlanProphet to engage the customers to help close business
- Click and launch into LoyaltyLoop from PlanProphet to see all other feedback details
How much does it cost?
Standard Integration: There is no additional cost from PlanProphet nor LoyaltyLoop.
Premium Integration: Adds $50/month to your PlanProphet subscription (see PlanProphet for details). There is no additional cost from LoyaltyLoop.
How does the data flow between my systems?
LoyaltyLoop and PlanProphet are both cloud-based services. Like most cloud services, you can connect one service to any number of other services.
Using the integrations, data flows between your PlanProphet and your MIS regularly. But data also flows from your MIS to LoyaltyLoop, and survey results flow from LoyaltyLoop back to PlanProphet. These connections enable the flow of data into the correct system at the correct time to execute the services each software perform for you.
The best part? Once connected, the systems work together to make the managing of your business easier, and more informed.
How do I enable my PlanProphet Integration?
It is a simple 2-step process to connect your LoyaltyLoop to PlanProphet. You'll generate a LoyaltyLoop API Key, then provide it to PlanProphet support. Here's how:
- Sign into LoyaltyLoop with an Admin user account
- Click your username, then Settings, then API Keys
- Click the plus (+) button to create a new API Key
- Label the API Key "PlanProphet", and copy the Key to a Notepad or other file (or just to your clipboard)
The final step is to send an email to PlanProphet Support, pasting your LoyaltyLoop API Key in the email (or attaching the Notepad file), and request they turn on the LoyaltyLoop-PlanProphet integration for you.
How does the integration behave?
As new results flow in to LoyaltyLoop from your customer experience survey, results will flow into your PlanProphet automatically. This allows you to view your customer survey results in PlanProphet, and puts you in position to use the PlanProphet automated campaign feature to follow-up on LoyaltyLoop Leads and Referrals.