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September 2024
Datto Autotask Integration
Google Reviews - 8 Common Myths and Misunderstandings
Native Report Automation for ZohoCRM & Zoho Desk
August 2024
New hover-over data adds details and convenience
Native automations for Salesforce and Mothernode
Leveraging Net Promoter Score in Your Business: Part 9 - In Conclusion
FTC Announces Final Rule Banning Fake Reviews and Testimonials
Upcoming events - we hope to see you there!
July 2024
On Demand Launch - Schedule Update
LoyaltyLoop API Versioning Explained
The Power of User-Generated Content: A Game Changer for your Marketing
Tracking Google Reviews in LoyaltyLoop Enterprise
Leveraging Net Promoter Score in Your Business: Part 8 - How NPS Translates to the Bottom Line
June 2024
Choosing the right survey scales
Did you know...
you can share testimonials on social channels?
Quickbooks - native report automation
Datto Autotask - native report automation
Leveraging Net Promoter Score in Your Business: Part 7 - What Not To Do
May 2024
Adding Images to Enhance your Cross-Sell Survey Question
Update:
How to Opt-Out by Domain
Reminder:
How to Opt-Out a Contact
New Remote Agent Failure Alert
Leveraging Net Promoter Score in Your Business: Part 5 & 6 - Why NPS is helpful? How to Use NPS in your business.
April 2024
New Integration for InfoFlo Print
New Integration for Field Routes
Did you know
...you can edit testimonials? Do you know why you might want to?
Leveraging Net Promoter Score in Your Business: Part 4 - Measuring NPS. Down to the data.
Survey Web Customers & Add Testimonials with Marketing Ideas for Printers
March 2024
New Passive Feedback Alert
New Resend Survey Link Feature
Did you know
...You can run Google review campaigns on demand?
Leveraging Net Promoter Score in Your Business: Part 3 - What is Net Promoter Score?
The Customer Experience at Southwest Airlines
February 2024
New Request Now Feature to Manually Send a Survey
New Integration for PrintVis
New Integration Failure Alert
New Track Opportunities in LoyaltyLoop Enterprise
Leveraging Net Promoter Score in Your Business: Part 2 - A history of customer surveys pre Net Promoter Score
January 2024
Comply with New Google Email Sending Requirements: What You Need to Know
What is Customer Experience?
Leveraging Net Promoter Score in Your Business: Part 1 - The Customer Experience
Moving to 1st of the month subscription billing
Visit LoyaltyLoop at IFA 2024
December 2023
New Integration for PressWise
New Integration for PlanProphet
New Integration for Workiz
View Launch History by Contact
2023 in Review: All New Features and Enhancements
November 2023
Delight Customers with Thoughtful Gestures!
The Importance of Sharing Testimonials on Your Website
Setting Customers to Receive SMS vs Email
More Lessons from Delta Airlines
October 2023
New Automation for ePS PACE Users
New Webhooks for Developers
Understanding Your Survey Launch Options
Did you know
...Admin Users can set alerts to be sent to email addresses in your survey launch data?
Location Location Location
September 2023
Imposing launch delays to fit your business.
Good way to handle a bad customer experience - a lesson by Delta Airlines.
Debunking The Top 5 Myths About Customer Loyalty
Did you know
...you can set alerts and notifications?
Join us at Printing United (booth #C1362), and International Print Day
August 2023
Supercharge Your Feedback Skills: The 3 C’s - Comprehend, Compare, and Correct.
Celebrate Your Promoters!
Did you know
...you can see which email addresses failed to be sent?
Did you know
...you can set your FROM email to have a "friendly name"?
July 2023
Ultimate Guide: Avoid These 3 Customer Feedback Mistakes and Boost Your Business Success
Secrets of Success: Understanding the New Guidelines for A2P Business Texting
Did you know
...you can send survey messages via SMS?
Did you know
...you can set custom date ranges?
June 2023
Unlocking the Secrets of Customer Feedback and Continuous Improvement
Unveiling the Secrets of Spectacular Customer Experience: Lessons from The Ritz-Carlton
The Art of Customer Feedback: Mastering the Balance between Convenience and Timing
May 2023
Unveiling the Mystery: Customer Service vs. Customer Experience – Know The Difference Now
A Home Run for Your Business: Lessons from Major League Baseball
Did you know
...you can opt-out a person or company you've already surveyed?
Did you know
...you can opt-out a person or company even if they haven't been surveyed yet?
April 2023
Does your back-office system support automated scheduled reports?
Did you know
...you can change what the widget displays in your published testimonials?
Did you know
...you can add custom CSS to style your testimonial widgets appearance?
Did you know
...there are help videos on each page?
Did you know
...you can submit a ticket from the Help section?
March 2023
Should you use SMS for your feedback loop?
New Integration for Print Reach Midnight
Did you know
...customers can fix a mistake on their survey response?
Did you know
...you can add visual cues to your survey to reduce mistakes?
Remove our old domain from your SPF record
February 2023
Engage customers with SMS
The value of SMS engagement
Did you know
...you can send test emails and SMS?
Visit the "Franchise Strip" at IFA 2023 Convention
January 2023
New Print System Integrations - Printers Plan and EPMS
New CRM Integration - ClientTether
New Dealer Automation - Harley-Davidson Dealer Systems (HDDS) Talon
New Video Feedback and Testimonials
Join us at the annual IFA 2023 Convention
December 2022
It’s the 21st Century. Automate!
Turn feedback into action!
Did you know
...you can see if a customer resubmitted their response?
2022: Summary of Feature Releases
Join us at ePS Connect 2023
November 2022
REMINDER - Update Your Password Manager
Whoops, another mistake? Listen to the customer!
Did you know
...you can export all your detailed feedback?
Did you know
...you can view a customer’s launch data with their response?
October 2022
UPDATE - Alerts & Notifications
NEW - Email Friendly Names
Keeping Customers Engaged by Keeping It Fresh!
Did you know
…you can view the results of each aspect of a survey launch?
Did you know
...you can view the emails as they appear when sent to your customers?
Loyalty Leader Awards Q3 2022
September 2022
NEW - Clickable Campaign Statistics
Bad Temptations with Google Reviews
The Importance of Ensuring Email Deliverabilty
Using your Google Review link
Did you know
…you can preview your emails as seen on phones, tablets and computers?
Did you know
...you can set the columns to display in a table and the system remembers this?
August 2022
NEW - Variable Data Tags for Signatures and Emails
Update Your Bookmarks and Password Manager
The ROI of a Customer Experience Service – It Pays for Itself!
Did you know
…you can manage your Leads & Referrals flow like an Inbox?
Did you know
...you can preview your survey in Settings?
July 2022
Email Preview by Screen Size
Did you know
…you can set dynamic scales on dashboard charts?
Did you know
…you can set your dashboard widgets to use the same date range as the charts?
Did you know
…your dashboard widgets are clickable?
Did you know
…you can remove elements from your charts?
Did you know
…you can maximize the dashboard charts for easier viewing?
Loyalty Leader Awards Q2 2022
June 2022
NEW - Mobile and Plain Email Templates
Close the Experience Gap Between You and Your Customers
The Importance of Google Reviews: Part 11 - Why Google Reviews Matter
The Importance of Google Reviews: Part 12 - Conclusion
May 2022
Nobody’s Perfect: Handling Negative, Fake, and Accidental Google Reviews
5 Best Practices for Lead Follow-up
T-Minus One Month and Counting – Start Using Launch Pad
The Importance of Google Reviews: Part 9 - Managing Your Google Reviews
The Importance of Google Reviews: Part 10 - Why You Shouldn't Buy Online Reviews
April 2022
LoyaltyLoop and ePS Announce Product Integration
First-Party vs. Third-Party Reviews - What's the difference?
The Importance of Google Reviews: Part 7 - Online Review Management | Replying, How, When
The Importance of Google Reviews: Part 8 - How to position your business to get Google reviews
Listen to our CEO, John DiPippo, on the Startup Hustle Podcast - How To Measure Customer Experience
Loyalty Leader Awards Q1 2022
March 2022
The Importance of Google Reviews: Part 5 - Google Reviews for Local Businesses
The Importance of Google Reviews: Part 6 - Negative Online Reviews
Straight From the Top
Continuous Improvement Plans and LoyaltyLoop
April is Customer Loyalty Month!
February 2022
The Importance of Google Reviews: Part 3 - History
The Importance of Google Reviews: Part 4 - Stats
Determining your "soon after"
Updated UI for LoyaltyLoop Enterprise
January 2022
The Importance of Google Reviews: Parts 1 and 2
Have you tried your Launch Pad or Launch File Email Address yet?
LoyaltyLoop is Your Promoter
(Having the right) Perspective on Net Promoter Score
Loyalty Leader Awards Q4 2021
December 2021
New Feature - Introducing your Launch Pad
Changes related to emailing us survey launch files
2021: Summary of Feature Releases
LoyaltyLoop Icons Explained
Review of LoyaltyLoop by Green Apple Strategy
November 2021
Maximizing Customer Reviews: Part 10 - Loyalty Management Systems: Leveraging Customer Reviews as Testimonials
Maximizing Customer Reviews: Part 11 - Customer Satisfaction Trends
The Cost of Poor Data Hygiene
Fresh Testimonials: Made Daily!
FREE Upgrade - to Mobile Theme
October 2021
Dynamic scale on Customer Experience (CX) trends
The Numbers Game
How To Opt Out A Contact From Your Survey
Maximizing Customer Reviews: Part 8 - Encouraging Online Customer Reviews
Maximizing Customer Reviews: Part 9 - Handling & Responding to Negative Online Reviews
Loyalty Leader Awards Q3 2021
September 2021
Enhancements in the New User Interface
Maximizing Customer Reviews: Part 6 - Choosing Which Customer Review Platforms to Use for Your Business
Maximizing Customer Reviews: Part 7 - Maximizing Google Reviews for Your Business
Understanding Your Customer Experience (CX) Metrics
August 2021
Maximizing Customer Reviews: Part 4 - Converting with Reviews
Maximizing Customer Reviews: Part 5 - Gathering Online Reviews with Review Gathering Software
The Danger of Purchasing Reviews
How do I Turn Recommendations On or Off For My Business Page in Facebook?
Gathering Feedback - Make It a Process, Not an Event
LoyaltyLoop and iRestore Announce Product Integration
July 2021
Maximizing Customer Reviews: Part 2 - Online Customer Reviews - Do people actually read them?
Maximizing Customer Reviews: Part 3 - Quantifying the Value of Online Reviews
The Beta UI is Waiting to Meet You!
Like Having Your Own Personal Concierge on Call
Managing Your Users in LoyaltyLoop When They Leave
Loyalty Leader Awards Q2 2021
June 2021
The Age of Listening
6 Methods to Turn One-Time Customers into Repeat Customers
Maximizing Customer Reviews: Part 1 - The History of Reviews
Customer Question: Can I post my testimonials on Google?
Google My Business phases out short names
May 2021
The New UI. Give it a try! Beta version released.
How does my customer post another Google review when they’ve already left me one?
Curated Content – What Is It, and How LoyaltyLoop Helps
There’s a Great Big Beautiful Tomorrow
April 2021
Ensuring Quality and Quantity of Feedback
LoyaltyLoop Tells You What You Need to Know and When!
Testimonials, Your Customer Content Factory
What To Do If Your Google My Business Account Gets Suspended
LoyaltyLoop Gets a Fresh New Look
Loyalty Leader Awards Q1 2021
March 2021
Google Reviews in LoyaltyLoop Promoter Plan
Gmail Users – How to ensure emails land in your inbox instead of the Promotions folder
What the What? Replying to Google Reviews Increases Your SEO!
Google My Business releases tool to track reported reviews
Common Net Promoter Score Mistakes
February 2021
Reply to Your Google Reviews!
Get Your Review Link Out There
Make Your Life Easier With Automation
How to Choose Your NPS® Survey Scale
The Power of NPS
January 2021
Take a Stand for Your Credibility
Contacting Referrals
Customer Satisfaction vs. Customer Loyalty
Don’t Blink – Use Ephemeral Social Media to Your Advantage
TIP: Connect to Your Google Reviews
Loyalty Leader Awards Q4 2020
December 2020
NEW: Google Review Email Notification
Social Proof – Your Business’s Street Cred
TIP: How to Make a Great Last Impression
TIP: 100% Feedback
TIP: Set a recurring "Send List" calendar event or automate
2020: Summary of Feature Releases
November 2020
NEW: Charting Your "Other Services
TIP: The Power of Feedback by Filter
TIP: Are you using the right Testimonial Publisher Widget?
Keep ‘Em Coming Back
Everyone’s New Customers – Are You Ready for Gen Z?
October 2020
NEW: Survey Preview
Easy Sales Growth Opportunities
7 Ways To Reducing Purchase Anxiety During Difficult Times
TIP: Get More Feedback with SPF
TIP: How To Opt Out A Contact From Your Survey
Loyalty Leader Awards Q3 2020
September 2020
NEW Enhancement: Testimonial Widgets & Badges
NEW Enhancement: Campaigns
NEW Enhancement: Feedback by Filter
TIP: Communicating Clearly with Customers
LoyaltyLoop Awarded 2020 Vendor of the Year!
August 2020
New Feature: Sender & Signature Templates
Connect Google My Business to LoyaltyLoop
Veracity and Transparency In Reviews
Survey Invitation Emails That Lead to Higher Response Rates
TIP: How to change your LoyaltyLoop password
July 2020
The Customer Loyalty Loop: Part 9
RESEARCH: Quantifying The Value of Online Reviews
TIP: Maintaining Your Active Users
The Silent Ones: Working With Your Passive Customers
Creative Uses of Customer Feedback
Loyalty Leader Awards Q2 2020
June 2020
The Customer Loyalty Loop: Part 8, continued
NEW Feature: Connect Your Google My Business account to LoyaltyLoop
Managing Customer Engagement Through a Pandemic
Add a New Recurring Profit Stream
NEW Feature: LoyaltyLoop Enterprise, Admin Features
May 2020
The Customer Loyalty Loop: Part 8
4 Ways To Maximize Your LoyaltyLoop Results
Open For Business!?
NEW Feature: LoyaltyLoop Enterprise, Location Inactivity Report
April 2020
The Customer Loyalty Loop: Part 7
UPDATE: Google Updates Status of Reviews
LoyaltyLoop From Home
Adapting Your Feedback Process for COVID-19
Viewing and Printing Your LoyaltyLoop Receipts
Loyalty Leader Awards Q1 2020
March 2020
Owner’s Message on Coronavirus
The Customer Loyalty Loop: Part 6
Google temporarily suspends reviews? Add Facebook
Editing Testimonials
February 2020
The Customer Loyalty Loop: Part 5
Website Testimonial Counts Explained
Tips For Managing Users and Alerts
January 2020
We've changed our name to LoyaltyLoop!
The Customer Loyalty Loop: Part 4
Schedule Your Annual LoyaltyLoop Check-Up
Attending 2020 IFA Annual Convention? Stop by our booth #1119
Loyalty Leader Awards Q4 2019
NEW Feature: LoyaltyLoop Enterprise Alerts & Notifications
December 2019
We're changing our name to LoyaltyLoop!
The Customer Loyalty Loop: Part 3
TIP: Save time with LoyaltyLoop/Zapier automations
TIP: How to share your Google My Business review link
November 2019
The Customer Loyalty Loop: Part 2
NEW Feature: Lead and Referral alerts
We're changing our name to LoyaltyLoop!
Update: Dashboard widget stats reflect selected location(s)
Follow us on Facebook, LinkedIn and Instagram
October 2019
New Feature: Multimedia Testimonials
Understanding your LoyaltyLoop Launches page
Maintain your Sales Expansion question
The Customer Loyalty Loop: An Introduction (part 1 of 9)
We're changing our name to LoyaltyLoop!
Loyalty Leader Awards Q3 2019
September 2019
We’re changing our name to LoyaltyLoop!
New Feature: Read-Only Users
Amplify your SEO with backlinks to your testimonial page
Google Policy change
Know when your surveys are sent using the QC Email
Execute follow-up campaigns to request online reviews
August 2019
Navigating your LoyaltyLoop dashboard
Understanding LoyaltyLoop icons
Net Promoter Score
SM
– how it works
Undeliverable emails and keeping clean customer data
Can customers change their survey response?
Save 10% on your LoyaltyLoop subscription
Announcement: LoyaltyLoop Enterprise goes live!
July 2019
How Often, and How Frequently, Does LoyaltyLoop Send Surveys?
How To Make Changes To LoyaltyLoop Account Settings
Do You Use QuickBooks Online?
NEW FEATURE: Updated Feedback by Filter creates Summary Reports
NEW FEATURE: Updated Print Format for Feedback by Customer
NEW FEATURE: Additional Charting Options for Feedback by Question
Loyalty Leader Awards Q2 2019
June 2019
SurveyAdvantage Announces the Launch of LoyaltyLoop
May 2019
Are You Asking All Your Customers for Feedback, or Just a Subset?
Effective Use of Your Net Promoter Score (NPS) Metric
Benefits of a Simple Referral Program
Maintain an Active Presence on Social Media
Your LoyaltyLoop Satisfaction Thermometer
April 2019
Industry NPS Trend Line
Visit your Support Page for Help
Reduce False Referrals
NEW FEATURE: Automate with new LoyaltyLoop integration for Zapier
Best Practices for Consideration
HOW TO: Manage Payments and Billing Details in LoyaltyLoop
Help your customers and create new profit center
Loyalty Leader Awards Q1 2019
March 2019
What is the value of great customer experiences?
NEW FEATURE: Restrict user access by location
NEW FEATURE: View Feedback by Filter
NEW FEATURE: Automate with new LoyaltyLoop integration for Zapier
NEW FEATURE: Mobile Template for Surveys
TIP: Managing a dissatisfied customer
TIP: Consider freshening up your survey materials annually
TIP: Ensure customers receive only one survey invitation email
TIP: Remember to delete inactive Users
Help your customers and create new profit center
February 2019
NEW: Multi-Location Support
NEW: Enhanced Export of Feedback Results
NEW: Mobile Template for Surveys
HOW TO: Add Users in LoyaltyLoop
HOW TO: Understand Your Net Promoter Score (NPS)
HOW TO: Manage Payments in LoyaltyLoop
HOW TO: Earn Recurring Profits with LoyaltyLoop
January 2019
Loyalty Leader Awards Q4 2018
December 2018
Holiday Launch Schedule
NEW FEATURE - Launch List Visibility
NEW FEATURE - Hide Testimonials from View
Generate High-Quality Online Reviews
Amplify Positive Feedback on Social Media
How to respond to negative online reviews?
Earn Recurring Profits - New Affiliate Program!
November 2018
Join the Affiliate Program and Earn Recurring Profit!
New Charting Options
Get Notified When Google Reviews Are Posted
How To Update Your LoyaltyLoop Settings?
LoyaltyLoop "How-To" Videos
LoyaltyLoop Compatible Browsers
October 2018
NEW FEATURE: Enhanced Poor Survey Alerts
View Survey Responses Right From Your Opportunities Screen
Facebook Update: Reviews are now Recommendations
Referral Question Suggestion
How To Add/Manage Users
Variable Data Tag Sensitivity in Follow Up Campaigns
Are You Still Trying To Use Old CustomerPulse Report Links?
How To Download Feedback by Question as a CSV file
LoyaltyLoop How-To Videos
Loyalty Leader Awards Q3 2018
August 2018
Managing Your Email Templates
Social Media Share Functionality
Got Cascading Style Sheets (CSS)?
New Affiliate Program! Coming later this month!
LoyaltyLoop "How To" Videos
Execute Follow-Up Campaigns by Respondent
LoyaltyLoop Migration Status
Loyalty Leader Awards Q2 2018
July 2018
NEW FEATURE: Enhanced Poor Survey Alerts
INFORMATIVE: Reviews vs. Testimonials - What’s the Difference?
UPDATE: How do I sign-in to LoyaltyLoop?
UPDATE: Facebook App
LoyaltyLoop Migration Status
May 2018
LoyaltyLoop migration update
Update to Google's text reviews guideline
Use our notifications to drive team behavior
April 2018
Reviews, Reviews, Reviews!
Sharing your results in LoyaltyLoopy
Check out our new website!
LoyaltyLoop migration update
Loyalty Leader Awards Q1 2018
March 2018
What is LoyaltyLoop?
Will LoyaltyLoop replace CustomerPulse?
What are some of the new features in LoyaltyLoop?
How will this affect how my customers view/take my survey?
When will we be migrated to LoyaltyLoop?
What will happen to my previously published testimonials?
Will this cost me anything?
What do I need to do at this time?
Why are you changing the name from CustomerPulse to LoyaltyLoop?
Do you have other enhancements planned for LoyaltyLoop?
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