“You all have an excellent product/service that has helped us increase our positive reviews online and given our customers the ability to give us valuable feedback. Thank you for your excellent work with us!"
A Customer Review Service That Runs Your Review Program for You
We build the surveys, send the review requests, and provide AI-powered review replies for your use. You keep running your business. Setup is one 45-minute call, and you're live in under a week.
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What a fully managed customer review service does
Our fully managed customer review service handles the work of asking customers for reviews, providing data on customer satisfaction, and helping you act on it. Nobody has to design surveys or draft follow-up campaigns.
Most tools in this category hand you a login and a help center. That's a DIY service, not a customer review solution. If your team doesn't have someone whose job is running the program, it stalls quietly. We built LoyaltyLoop® differently. Every part of the program sits with our team: survey design, business rules, branding, review requests, and ongoing adjustments. When something needs to change, you call or email us. We handle it.
The Loop: One transaction, one customer, nine connected steps
Reviews don't come from asking harder. They come from a system that captures how customers feel after a transaction or experience. It acts on what they say, then invites happy customers to talk about you publicly. That's the loop we run for every client.
Integrate. Customer transaction and experience data flows in automatically from the systems you already use, or you can manually upload the data. Send. A branded survey or review request goes out at the right time.
- Integrate. Customer transaction and experience data flows in automatically from the systems you already use, or you can manually upload the data.
- Send. A branded survey or review request goes out at the right time.
- Measure. Net Promoter Score℠ (NPS®), CSAT, or a custom question captures how the customer feels.
- Improve. Patterns in the data show what to fix and where.
- Encourage. We invite them to post their own authentic Google review.
- Promote. Permission-based testimonials publish to your website and social channels.
- Cultivate. Cross-sell interest, referrals, and dormant customers surface in the same flow.
- Manage. Alerts flag responses that need immediate attention.
- Engage. Follow-up campaigns turn signals into outreach.
Then the next transaction starts the loop again. NPS® here isn't a score to chase. It's a diagnostic signal we use to make the next experience better than the last one.
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Feedback and reviews live inside one workflow
A separate customer feedback service and a separate review request tool leave you stitching two systems together. Ours are connected on purpose. Feedback runs alongside review requests inside LoyaltyLoop, on the same customer contact, in one branded flow.
The service is configured to your specific needs. In a typical Feedback First mode, what customers do in the survey determines whether they see a review request. If they have a concern, there's a private place to share it within the flow. If they're happy with their experience, we make it easy to post a Google review. The comment they told us in the survey is already copied to their clipboard, so all they have to do is paste. Google's algorithm weights written comments more than star-only reviews, so this drives real local search value.
You choose the workflow:
- Feedback First collects private feedback before the review request.
- Reviews First sends the request directly.
ReviewMatch℠: Know exactly which customers reviewed and which didn't
Most review software tells you how many Google reviews you have this month. Ours tells you which of your customers wrote them, and which ones responded positively to a survey but never followed through with a public review.
ReviewMatch℠ pattern-matches your customer records against actual Google reviews. That gives us a targeted list of happy customers who haven't posted a review yet. You can send a focused follow-up campaign to just that group. No other managed customer review service in our category does this.
Reviews are the visible part. The revenue is in the rest of the flow.
The same survey that asks for a Google review and measures satisfaction also works on cross-sell leads, referral requests, and dormant customer reactivation. These aren't separate campaigns you configure. They run inside the same managed program, triggered by the same transaction or experience.
- Cross-sell. When a customer signals interest in another service, that goes to your team as a lead.
- Referrals. When a happy customer tells us they'd recommend you, we ask them who.
- Dormant reactivation. When a customer goes quiet, we identify why so you can restart the buying cycle before they've fully moved on.
Support from people who already know your account
Our support team already knows your account before you call. You reach a person familiar with your setup, not a first-line responder reading it cold. Phone, email, and an in-app knowledge base are all available. The team running your account is the same team answering the phone.
We've been supporting clients well enough that customer lifetime averages 8–10 years.
We describe our approach plainly: Support for Humans by Humans.
Every plan includes email and phone support, up to 500 contacts surveyed per month per location, and a team that manages the program. Pricing is per location, with a one-time setup fee. No long-term contract. Save 10% when you pay annually.
Schedule a DemoCustomer review service FAQs
A self-serve customer review site gives you a dashboard and expects you to configure everything. You design your own surveys, write your own review request emails, and keep the program running week after week. We do all of that for you and adjust it as your business changes.
Most clients complete a 45-minute onboarding call and are sending surveys and review requests within a week. Larger organizations with multiple stakeholders sometimes take a few weeks.
No. We send branded review requests to your customers and make it easy for them to post their own authentic reviews on Google. Fake or ghostwritten reviews would violate Google's policies and put your Google Business Profile at risk.
If you're simply looking to increase your Google reviews and don't care to intercept negative feedback first in order to address customer issues, start with the Pilot plan. We’ll configure it in a Review First mode for you. Keep in mind this will not give you the added benefit of having a survey comment available for your customer to easily post as a Google review. Reviews with comments, not just stars, carry more weight in Google's algorithm. Additionally, most clients get more written reviews when the review request runs after a survey (Feedback First mode).
No. This is built for owners and operators who don't have marketing staff. Anyone on your team can use LoyaltyLoop. No expertise required. You get consistent customer review benefits without added effort or headcount.
Ready to hand this off?
Give us 45 minutes on the phone and a data feed. We'll build the program, brand it to your business, and start sending surveys and review requests this week. If it isn't working, cancel. No long-term contract.
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