Upload recent transactions & customer lists
Turn customer feedback into actions
Do you really know how customers feel about your business? It matters. LoyaltyLoop can help.
LoyaltyLoop is an easy and affordable customer feedback service for any business
Online review management software platform using customer loyalty surveys to gather reviews and testimonials.
Get Customer Feedback
LoyaltyLoop regularly gather valuable insight from your active customers, or throughout their entire experience - from prospects, to active customers, to dormant accounts. Discover which customers are loyal and which are not, and take action to convert unhappy customers into loyal customers.
Manage Satisfaction
Customer relationship management software that will track your Net Promoter ScoreSM (NPS®) and compare your performance to others. LoyaltyLoop sends immediate alerts if a customer has a bad experience. Be in position to take action to rectify and proactively manage the situation, and avoid negative online reviews that hurt your reputation.
Encourage Online Reviews
Your best customers can be your best advocates. Online reviews they post on Google, Facebook and other review sites strongly influence others. LoyaltyLoop will automatically encourage your happy and loyal customers to post online reviews, to help promote your business to others.
Increase Sales
Your loyal customers want to do more business with you, are typically your most profitable customers, and more inclined to refer friends and colleagues. LoyaltyLoop will help you discover new business with your existing customers and gather referrals from your happy customers.
Watch How LoyaltyLoop Works
This short video explains how LoyaltyLoop helps you engage your customers to build loyal relationships and a stronger business.
Customer feedback surveys personalized for you managed by us!
You're busy running your business. Let our experts manage your feedback process.
We Do The Work
We know you're busy running your business, so you can rely on our team to help you every step of the way. We will set up your survey and services to fit your business needs.
Gather Reviews
Automatically encourage loyal customers to post online reviews on popular sites like Google and Facebook to help promote your business and improve your online presence. Learn more
Easy-to-Use Dashboard
Results are presented in your dashboard supporting one or multiple locations. Graphs and tables display results, and actions such as publishing testimonials are simple and intuitive.
Net Promoter Score Calculation
Track your overall customer satisfaction level, monitor the trends over time, and compare your business to others.
Post New Testimonials
With a click of a button, publish testimonials (customer comments from your survey) to your website, Facebook page, and other social media sites. Learn more
Powerful Enterprise Dashboard
LoyaltyLoop Enterprise aggregates results from many individual LoyaltyLoop accounts, helping corporations and franchisee networks deliver outstanding customer experiences. Learn more
Personalized and Branded
Using variable data your customers receive personalized requests for feedback from you (sent from your email address), branded by your company.
Email Alerts
Receive email alerts to keep you up-to-date on your customer feedback process. Quickly respond to dissatisfied customers to proactively manage the situation.
Data Integrations
Automatically send your contacts to LoyaltyLoop with one of our many integrations or standard reports. Or, build your own integration using our REST API.
Here’s how the loop works…
Download our Whitepapers
Learn how you can build your very own customer loyalty loop, and more. Click to download our whitepapers.
Browse all these great features!
Click an item below to learn about it.
- View feedback by customer
- View feedback by question
- View feedback by comments
- Monitor survey response rates
- Increase sales with existing customers
- Find new customers via referrals
- Create follow-up campaigns
- Manage email notifications
- Manage user accounts and access
- Live phone (and email) support
- Manage undeliverable emails
What our customers say
These are real customer testimonials being displayed using the LoyaltyLoop Horizontal Testimonial Widget, just like you can put on your website.
Pricing and Plans
Monthly plans auto-bill on the 1st of each month, and have no contract - cancel anytime before your next month billing and owe nothing more. Your first month bill will be pro-rated based on your sign-up date. Pre-pay for 12-months and save 10%. We accept credit card and ACH payments.
Basic
$ 69 / month
Billed monthly
- Plus $200 one-time setup fee
- Customer feedback survey
- Simple 3-question satisfaction survey
- Get alerts to react to dissatisfied customers
- Gather customer comments
- Create a documented feedback loop for ISO compliance
- Send Survey as frequently as weekly
- Survey up to 1,000 contacts per month
- Unlimited user account
- Add a location at $49/mo plus $50 one-time setup
Most Popular
Promoter
$ 99 / month
Billed monthly
- Plus $300 one-time setup fee
- All the features of the Basic plan
- Add survey questions as needed
- Automatically encourage online reviews on Google and Facebook
- Monitor and reply to Google reviews
- Easily publish testimonials to your website
- Share published testimonials with your followers on Twitter, Facebook and LinkedIn
- Find new business via customer referrals
- Discover more business with existing customers
- Send surveys as frequently as daily
- Survey up to 1,000 contacts per month
- Add a location at $69/mo plus $50 one-time setup
Enterprise
LoyaltyLoop Enterprise helps you deliver outstanding customer experiences across your entire company or franchise network.
Grow and strengthen your business and brand.