Create amazing customer experiences!

The easy and affordable way to gather feedback, Google reviews, and more. Turn feedback into action!

Licensee and supporter of Net Promoter System

Supplier of the International Franchise Association

LoyaltyLoop is an easy and affordable customer experience service for any business or brand

The all-in-one CX platform to engage active customers for feedback and reviews, restart dormant accounts, engage quoted prospects, and uncover new sales opportunities.

Get Customer Feedback

Gather valuable insight from your customers following a transaction or experience using email or SMS pulse surveys. Discover which customers are happy and which are not, and convert customers into loyal advocates.

Manage Loyalty

Customer experience (CX) management that tracks your Net Promoter ScoreSM (NPS®) and other CX metrics. Identify and proactively manage customers with bad experiences, to help them and your reputation.

Encourage Online Reviews

Loyal customers are your best advocates. Google, and other reviews, strongly influence prospects. Automatically encourage customers to post reviews, and run campaigns to customers who have not left reviews.

Increase Sales

Loyal customers buy more, refer friends and colleagues, and are typically your most profitable customers. Automatically create new sales by reactivating dormant accounts, cross-selling, and soliciting referrals from happy customers.

View all features

Schedule Demo

Watch How LoyaltyLoop Works

This short video explains how LoyaltyLoop helps you engage your customers to build loyal relationships and a stronger business.

Customer feedback surveys personalized for you managed by us!

You're busy running your business. Let our experts manage your feedback process.

We Do The Work

We know you're busy running your business, so you can rely on our team to help you every step of the way. We will set up your survey and services to fit your business needs. Learn more

Generate Reviews

Automatically encourage loyal customers to post Google reviews and on other review sites to promote your business. ReviewMatchSM identifies which reviewer is which of your customers. Learn more

Increase Sales

Automatically engage dormant accounts to restart sales, cross-sell services to active customers to identify more needs, solicit referrals from happy customers, and engage prospects. Learn more

Personalized and Branded

Never a "pre-canned" or "one-size fits all" solution. Your LoyaltyLoop is always personalized, branded and tailored to your specific business, coded and managed by our team. Learn more

Track Net Promoter Score & more

Track your customer loyalty using Net Promoter Score (NPS), customer satisfaction, and other key customer experience (CX) metrics. Learn more

Testimonials for Social Proof

With a click of a button, publish testimonials (customer comments from your survey) to your website, and share them on your social channels to build awareness and social proof. Learn more

Email Alerts

Receive email alerts to keep you up-to-date on your customer feedback process. Get immediately alerted of a dissatisfied customer to proactively manage the situation. Learn more

The Right Touchpoints

Engage customers at the single touchpoint, or multiple touchpoints throughout the customer's journey with your business from pre-sales to post-sales. Engage customers via email or SMS. Learn more

Supported by Humans

Email and phone support provided by real live human beings. Of course we also provide self-serve Knowledge Base articles, videos and more. But when you need help, you can reach a person. Learn more

Integrations & Automations

Automatically send your contacts to LoyaltyLoop with one of our many integrations or standard reports. Or, build your own integration using our REST API. Learn more

Easy-to-Use Dashboard

Results are presented in your dashboard supporting one or more locations. Graphs and tables display results, and actions such as publishing testimonials, are simple and intuitive. Learn more

Powerful Enterprise Dashboard

LoyaltyLoop Enterprise aggregates results from many individual LoyaltyLoop accounts, helping corporations and franchisee networks deliver outstanding customer experiences. Learn more

Here’s how the loop works…

Download our Whitepapers

Learn how you can build your very own customer loyalty loop and more. Click to download our whitepapers.

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the customer loyalty loop whitepaper - LoyaltyLoop

Plans

Choose from 3 amazing and affordable plans. See what our customers say.

Features Pilot Promoter Premier
Solicit feedback from active customer contacts
Customer Experience (CX) questions included on survey one CX question 3 CX questions all CX questions
Scales available on survey 11-point any any
Solicit open-ended comments on survey
Automatically solicit Google reviews and more
Monitor and reply to Google reviews
ReviewMatchSM automatically matches a Google reviewer to a customer
Customizable Thank You page upon survey exit
Get alerts to react to dissatisfied customers
Upload and Email contacts to-be surveyed
Automate flow of contacts to-be surveyed via integrations or Zapier
Schedule surveys as frequently as daily
Send individual surveys any time
Apply Touch Frequency Filter to survey to prevent over-surveying
Create a documented feedback loop for ISO compliance
Send requests via validated LoyaltyLoop email address
Send requests from your company email address
Advanced reporting with Feedback by Filter
Add custom survey questions as needed
Add custom graphics and visual cues to survey questions
Set custom business rules and filters for your survey
Engage customers who have NOT yet posted a Google review
Gather multi-media testimonials for your marketing
Easily publish testimonials to your website
Easily share testimonials on your social channels
Find new business via customer referrals
Visually cross-sell services to happy customers driving new business
Engage up to 2 touchpoints (e.g. active,quoted prospects, dormant accounts, etc.)
Auto-detect and engage dormant accounts to restart sales
Get notified when dormant account re-engages
Engage quoted-prospects to learn and help move to closed-won
Automatic Account roll-up by contact email domain
Advanced CX reporting with Feedback by Account
Set advanced business rules and filters
Leverage advanced survey logic, touchpoint branching, and more
Review Site Alternator Add-On optional optional optional
SMS Add-On optional optional optional
Contacts surveyed per month per location 500 500 500
Support email & phone email & phone email & phone

What our customers say

These are real customer testimonials being displayed using the LoyaltyLoop Horizontal Testimonial Widget, just like you can put on your website.

Pricing

Compare all plans

NEW

Pilot

$ 99 /month

Billed monthly

Buy Now

  • NPS (or single CX question) survey to active customers plus review engagement
  • Plus $300 one-time setup fee
  • Price is for your first location
  • Add a location at $50/mo plus $50 one-time setup
Most Popular

Promoter

$ 149 /month

Billed monthly

Buy Now

  • NPS/CX customizable survey to active customers plus review, testimonial, cross-sell and referral engagement, and follow-up campaigning
  • Plus $300 one-time setup fee
  • Price is for your first location
  • Add a location at $75/mo plus $50 one-time setup
NEW

Premier

$ 199 /month

Billed monthly

Buy Now

  • Advanced NPS/CX customizable survey to active customers plus quoted-prospect, dormant, review, testimonial, cross-sell and referral engagement, and follow-up campaigning
  • Plus $350 one-time setup fee
  • Price is for your first location
  • Add a location at $99/mo plus $50 one-time setup

Franchise Brands & Enterprises

Exploring your CX solution options for your franchise network or multi-location enterprise? We make it simple and affordable to deploy a tailored solution for your business. Give us a call at (401) 560-0311, or schedule a meeting with us.

Save 10% when paying annually. Monthly subscriptions auto-bill on the 1st of each month. Annual subscriptions auto-bill on your subscription anniversary date. Your first month bill will be pro-rated based on your sign-up date. Cancel before the end of your chosen term (monthly or annual) and owe nothing more. We accept credit card and ACH payments.

Subscription Add-Ons

During your Onboarding call, simply let our team know if you want to include any Add-Ons.

Integrations

$ 0 to $ 20 /mo
  • Most integrations and automations are free!
  • See specific integrations for price and detail
  • Contact and order info flow automatically to LoyaltyLoop when transactions close
  • No reports to export, email or upload
  • Set it, and forget it!
  • Engage clients for feedback & reviews as often as daily

SMS (text) sending

$ 15 /mo

plus a one-time $50 setup fee

  • Send feedback and review requests via text message
  • Includes 500 outbound text messages per month
  • Overages at $0.03/text or fall-back to email
  • You decide your customer's communication preference (sms vs email)

Requires application process with carriers, handled by LoyaltyLoop for you.

Review Site Alternator

$ 35 /mo
  • Adds a Google Business Profile and other review sites
  • Alternates randomly between profiles on review request
  • Balances review requests across profiles when customer-to-GBP association is not possible

Earn Recurring Profit!

FREE

  • Join the Affiliate Program
  • Market LoyaltyLoop to your customers
  • Customers sign up on your LoyaltyLoop form provided by us
  • We do all the work
  • You earn ongoing commissions
  • To sign up, login to LoyaltyLoop, click your Username, then click Affiliate Program. Follow the on-screen instructions.