February 2024

As a matter of practice, LoyaltyLoop automates and manages the process of requesting feedback from your customers and clients. However, from time to time the need may arise when you wish to manually send a request to a single contact. The new Request Now feature will allow you to do just that. The Request Now feature is available to most, but not all, LoyaltyLoop Basic and Promoter plan subscribers. If your survey uses any advanced configurations where survey questions and/or choices change based on your input data (aka survey "pre-populated" data), this feature is not available.

Set for release on March 1, 2024, LoyaltyLoop and PrintVis are announcing a new bidirectional integration for the PrintVis ERP system. This no-cost Add-On, built by PrintVis, automates the process of gathering post-transaction customer feedback and online reviews for PrintVis. The PrintVis integration is bidirectional, flowing contacts for PrintVis transactions into LoyaltyLoop, and flowing feedback results back into PrintVis placing critical customer metrics like Net Promoter Score at user's fingertips.

Integrations are a terrific way to streamline and automate your feedback and review process. Most of our native integrations are free, and provide a simple and automatic means by which your contacts can flow from your transaction system into your LoyaltyLoop, allowing your feedback process to be fully automated. Once an integration is configured and enabled, LoyaltyLoop is expecting to receive your transaction contact data regularly, typically daily.

Here is a great new feature for brands and corporations using LoyaltyLoop Enterprise to monitor customer experience results across all of your locations. When locations are subscribed to LoyaltyLoop Promoter plan, each location can promote other services they offer via their pulse survey. This allows their customers to see all the products and services offered (i.e. cross-selling), and express interest in them (i.e. generate leads). This simple lead generation service is powerful and elegant.

For hundreds of years, businesses have been asking customers in various ways how they feel about their business or product to better improve customer loyalty. This initially consisted of simply asking in-person if everything was to their liking. Fast-forward to the 1980s, when the proliferation of computer databases changed the way marketers collected customer feedback. As computers became more widely accessible and available, marketers realized they could collect a wider sample of customer feedback in order to calculate larger trends and customer sentiment.