January 2025

We are pleased to release a great new enhancement to our support tools and application, making it even easier to get the help you need when you need it. By the end of the month, when you sign in to LoyaltyLoop, notice the omnipresent Help Widget icon in the bottom right corner of the screen. This new feature, visible on desktop and mobile, puts the power of LoyaltyLoop support at your fingers.

Do you run your business on Printavo? If yes, you can now automate your feedback and review process with the LoyaltyLoop-Printavo integration. This no-cost Add-On provides a new level of simplicity to automatically flow the correct transaction contacts from Printavo to your LoyaltyLoop. Printavo provides you a list of customizable Invoice Statuses, so you can define the correct processes for your business. Whether you already have a status for when an invoiced customer is ready for feedback, or you create a new one, LoyaltyLoop will pull contacts based on that trigger. Contacts pulled, are eligible for receiving your request for feedback and reviews, provided the contact passes your other unique business rules and filters set on your LoyaltyLoop account.

Have you ever received an email from one of your LoyaltyLoop Alerts & Notifications, and you click reply-all, so you can message your other team members included on that alert? Did you ever notice that when you do that, you will quickly receive a confirmation email from LoyaltyLoop that your new ticket was created in our support system? This unwanted email happens because we have historically sent the LoyaltyLoop email Alerts & Notifications from support@loyaltyloop.com, the email address connected to our support and ticketing system. When you send any email, including replies, to support@loyaltyloop.com, our ticketing system correctly acknowledges the email, and a new ticket is created. But the creation of a new ticket and email acknowledgement from our ticketing system is an annoyance for everyone involved.

This month, are proud to announce our partnership with Mark My Words Media, a leader in results-driven marketing solutions for over 25 years. Under the partnership, Mark My Words Media will now include LoyaltyLoop as an integrated solution to their marketing plans, bringing all Mark My Words Media clients a powerful customer feedback and review tool that will help them outperform their competition. Through this partnership LoyaltyLoop and Mark My Words Media address these needs and provide clients with a robust solution for gathering customer feedback and reviews in a consistent manner, integrated with all Mark My Words Media marketing efforts.

Understanding why Apple's NPS is so high can provide valuable insights for other companies looking to improve customer loyalty.

It's that time of the year again. All the franchisors, franchisees, vendors and industry leaders make the annual quest to the International Franchise Association's convention. If you're planning to make your way to Mandalay Bay in Las Vegas next month, swing by LoyaltyLoop at booth #549 to say hi, or book a meeting with us in our booth.