June 2025

This month, we announce the brand new LoyaltyLoop Premier plan. This new plan provides all the functionality of your active customer survey you know and love with Promoter plan, but adds some incredible capabilities for revenue generation. Unlike the Promoter plan which engages a single touchpoint in your business, that being your active customers, the Premier plan can engage multiple touchpoints throughout your customer's journey with your business, from pre-sales through post-sales.

As announced earlier this month, here is a great new feature relating to Google reviews called ReviewMatch^SM that addresses a pain point - knowing which customer in LoyaltyLoop posted a Google review. This feature compliments the existing functionality on the Reviews tab, which allows you to monitor and reply to Google reviews. The Google API is robust, but does not provide a means to uniquely identify a reviewer. They provide no unique reviewer ID, email address, nor anything else that can uniquely identify the reviewer. All they provide is the user's Google name, the date of the review, and the review itself.

With the release of the new and exciting LoyaltyLoop Premier plan, we are also realigning our other plans. At the start of our lineup, we have officially retired the Basic plan for future sales. Existing subscribers to the Basic plan will not be impacted by its retirement from sales, and will continue to be supported. At the start of our line-up and in the place of the Basic plan, you will find the new Pilot plan. The Pilot plan is similar to our Promoter plan, but with less functionality, a "Promoter Lite" version, if you will.

If you subscribe to Promoter or Premier plan, did you know you can reply to your Google reviews from inside LoyaltyLoop? This is a great time-saving feature, making it easy for you to reply to your reviews in one place, or delete this process to other LoyaltyLoop users. First, make sure to connect your Google Business Profile to LoyaltyLoop. Then, head over to your Reviews tab to view and reply to your views. It is so simple and easy!