"Using the surveys aligns with our core values of consistency, communication and courtesy. It allows us to hear valuable feedback from out clients that we use to improve our service and train our team. I highly recommend!"
Customer Experience Survey Software Our Team Runs for You
Your customer experience survey program, designed and managed by our team. One 45-minute call, live in under a week.
Schedule a Demo
What is a customer experience survey?
A customer experience survey measures how a customer feels about working with your business at a specific moment: after a purchase, a service call, a renewal. Best practice groups the measurement under four metrics: Net Promoter Score℠ (NPS®), Customer Satisfaction Score (CSAT), Customer Effort Score (CES), and Product Quality Score (PQS). LoyaltyLoop® runs all four from one account, with our team handling every step.
"On a scale of 0 to 10, how likely are you to recommend us to a friend or colleague?"
How we build and launch your program
Getting your program live takes one 45-minute kick-off call. Our team designs the survey, brands the emails, configures your business rules, and connects your data feed. You don't have to configure anything yourself.
The alternative most survey tools offer is a login and a help center. You design the survey. You brand the emails. You wire up the logic. You interpret the results. If your team doesn't have someone to own that work, the program stalls. We do all of it on our end. Real feedback from real customers lands in your dashboard. That's your first sign the program is running.
Surveys timed to respect your customers
The most common objection to a survey program is over-contacting customers. The Touch Frequency Filter handles that. No customer receives more than one survey every 90 days, or as per your specific business needs. The system enforces this no matter how many transactions run through your account. You set the window, and the system configures it automatically across every contact.
From feedback to real-time action
A survey score sitting in a dashboard doesn't help anyone. What matters is what happens the moment a customer tells you something's wrong. The Poor Feedback Alert exists for exactly that moment. A low score reaches your team while you can still do something about it.
How the Poor Feedback Alert Works
When a customer submits a low score, an email fires immediately to the account owner. The alert includes the customer's name, their score, their written comment if they left one, and the transaction that triggered the survey.
Adjust the Trigger to Fit Your Team
Route alerts to a specific team member, adjust the score threshold, or extend triggering to other question types. We configure the rules with you before launch.
Schedule a Demo
Why businesses trust our program
We're a licensee and supporter of the Net Promoter System. Hundreds of five-star Google reviews and thousands of high-rated testimonials from our own clients back this platform in public.
...
8-10 years
Typical Customer Retention
Support that already knows your account
Every LoyaltyLoop client gets human support by phone, email, and in-app knowledge base. When you call, the person on the other end already knows your program, your setup, and your customers. You don't re-explain your context on every call. We describe our approach simply: Support for Humans by Humans.
Phone support
Real phone line, US Eastern hours.
Email support
Documented answers from real people.
In-app knowledge base
Guides live inside the platform to help navigation.
Account familiarity
Your support contact already knows your setup.
Ongoing adjustments
We make survey changes and manage all settings on our end.
Customer experience survey FAQs
A customer experience survey is a structured way to measure how a customer feels after a specific moment with your business. It typically uses metrics like NPS, CSAT, or CES. NPS measures customer loyalty, CSAT measures satisfaction, and CES measures friction. Together, they give you a complete picture of how customers feel at the interaction level and the relationship level.
Every business is different, and while you could send a survey after every transaction or experience, we counsel you to choose a frequency that captures ongoing feedback without annoying your customer with too many requests. The setting is configurable, and the system enforces it automatically across every transaction.
Real-time alerts fire the moment the low-score response comes in. Your team can reach the customer before the issue goes public with a negative review.
Yes. Franchise networks and multi-location brands sit inside our core customer base. We support location-level dashboards and brand-level rollups.
The metric is the input, not the goal. Real-time alerts connect responses to action, so you're improving experiences, not chasing a number. LoyaltyLoop helps you understand how customers are feeling while also engaging the right customers to help you promote your business via Google reviews and testimonials, all in the same system.
Get your survey program live this week
Plans start at $99 per location, with a one-time setup fee. No long-term contract required. Book a 45-minute onboarding call and our team designs, builds, and launches your program from there.
Schedule a Demo