"We have been more than pleased with your services. It has saved a couple of clients for us."
Customer Retention Management Software That Catches Unhappy Customers Early
We ask customers how you're doing. When someone scores you low, we alert your team in real time so you can fix it before they leave. We automatically re-engage quiet accounts.
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What does customer retention management software do?
Customer retention management software runs the feedback loop between you and the people who already buy from you. It measures how they feel, flags problems fast, and re-engages the ones who've gone quiet. A CRM stores relationships. Retention software helps you learn how to keep them as customers.
Is your customer at risk of leaving, and would you know before they did?
LoyaltyLoop® isn't a CRM, and it isn't a points or punch-card program. It's a managed customer experience platform built on the Net Promoter Score℠ (NPS®) methodology. The focus is feedback, real-time alerts, and reactivation.
How we catch unhappy customers before they leave
After transactions and experiences, we ask the Net Promotor Score℠ loyalty question, which rates on a 0 to 10 scale. Scores of 9 or 10 are Promoters. Scores of 7 or 8 are Passives. Scores of 0 through 6 are Detractors. That Detractor threshold is where a customer relationship is at real risk. That's where we treat the response differently.
NPS® = % Promoters − % Detractors
A customer sliding from Promoter to Detractor is the movement that matters most. The Poor Feedback Alert fires the moment a Detractor response comes in. Your team gets a real-time notification and a window to reach out privately. Act before the relationship ends or a bad review goes public.
| Score | Status |
|---|---|
| 9-10 | Promoter |
| 7-8 | Passive |
| 0-6 | Detractor: alert fires |
Where you stand, and who keeps track of it
Loyalty scores tell you where you sit at a moment in time. A static benchmark doesn't help much on its own, because customer sentiment moves. What matters is whether someone is watching the movement and doing something about it. LoyaltyLoop is a fully managed program, not a tool you configure. We track the data in a CX dashboard, so you know when to reach out.
Every part of the program sits with our team: survey design, business rules, branding, review requests, and ongoing adjustments. When something needs to change, you call or email us. We handle it. You can focus on nurturing those customer relationships. We’ll get the temperature of customer sentiment, encourage Google reviews, and collect customer testimonials for you.
How LoyaltyLoop Improves Customer Retention
Most businesses know they should be doing more to stay connected after the sale. LoyaltyLoop automates the entire retention workflow, from the first follow-up survey to re-engaging accounts that have gone quiet, so nothing falls through the cracks.
Post-Transaction Feedback
LoyaltyLoop automatically sends a branded survey to your customers via email or SMS at the right time, so you always know how each experience landed without over-touching your base.
Detractor Alerts
When a customer has a poor experience, LoyaltyLoop sends an immediate alert so your team can follow up before the situation escalates or the customer quietly moves on.
Dormant Account Re-Engagement
LoyaltyLoop identifies customers who haven't purchased in a while and automatically triggers re-engagement outreach to bring them back into the buying cycle.
Reviews and Referrals
Happy customers are prompted to post a Google Review or refer a contact while their experience is still fresh, turning your best customers into your most effective growth channel. LoyaltyLoop also collects and publishes customer testimonials directly to your website.
Reporting Dashboard
Track retention trends over time, by location, rep, or transaction type, so you can see exactly where you're winning and where there's room to improve.
Why choose LoyaltyLoop?
Our clients stay with us for 8–10 years on average. They back the platform with hundreds of five-star Google reviews and thousands of high-rated testimonials.
...
8-10 years
Typical Customer Retention
The retention workflow, without the manual work
Retention doesn't fail because the ideas are hard. It fails because nobody has time to run the process every day. We automate the parts that stall out, so the loop keeps running whether or not anyone on your team logs in this week.
Automated survey delivery
Feedback goes out at the right time, in your brand, from a validated sender to your verified customer.
Cross-sell and referral prompts
Happy customer responses surface new revenue opportunities inside the survey itself.
Real-time response on low scores
The alert fires the moment a Detractor score comes in, so someone can act.
Automatic win-back for quiet accounts
Dormant reactivation flags customers who've stopped buying and re-engages them.
Managed setup and ongoing changes
You never configure the platform. We do the work, and you keep control.
Old CRMs, back-office systems, and disconnected spreadsheets don't stop us. We connect through native integrations, Zapier, our REST API, and scheduled data feeds. The loop runs off the systems you already use.
Schedule a DemoCustomer retention management software FAQs
No. A CRM records who your customers are and what they've bought. Retention software works on whether they're still happy and
whether they're coming back. The two do different jobs. We integrate with the CRM you already run.
Roughly 80% of your revenue comes from about 20% of your customers. Keeping that top slice engaged returns more than chasing new
business. Retention software shows you which customers sit in that 20%, catches problems fast, and wins back the ones drifting
away.
The most effective way to reduce churn is to catch problems early, before a customer decides to move on. That means collecting feedback after a transaction or experience, acting quickly when a poor experience is flagged, and staying in contact with customers between purchases. LoyaltyLoop automates all three.
We also use a Touch Frequency Filter that ensures customers aren’t surveyed more than once every 90 days, or your preferred length of time, regardless of how often they interact with your business.
The best CX software is the one that gets used. Self-serve tools stall when nobody internally has bandwidth to run them. We built
LoyaltyLoop as a fully managed platform for that reason. Our team runs the program end-to-end. You get the results without
operating the software.
No. Plans start at $99 per month per location on a monthly subscription, plus a one-time setup fee. Cancel anytime. If you prefer
to pay annually, you save 10%.
No contract. Live in under a week. Cancel anytime.
Catch the customers at risk of leaving a bad review or just leaving. Know where to improve customer service, so customers become loyal advocates. LoyaltyLoop helps you get there.
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