"Simple, automated, reliable. It has given us our ROI ten fold. It's a no brainer!"
Online Reputation Management Services That Run Without You
Your reputation lives in the minds of your customers, which they express in:
- Google reviews
- Testimonials
- Social channels
- Their conversations after working with you
Every customer interaction affects your reputation. That includes emails, chats, phone calls, deliveries, help tickets, website visits, online purchases, in-store help, and more.
Building that reputation takes more than asking for reviews. It takes a structured customer feedback program that runs after transactions and experiences at the right touchpoint, catches problems before they go public, and turns happy customers into visible advocates. The key to making this happen is a process that ensures you're constantly improving your customer experience.
LoyaltyLoop® gives you that process, fully managed by our team, so you don't have to build or run it yourself.
Schedule a DemoWhat "fully managed" means for your business
Most reputation management services hand you a login, a setup wizard, and a support email or the dreaded AI chatbot. You're expected to configure surveys, write follow-up sequences, connect integrations, and monitor everything on your own. That works until it doesn't, which is usually about two weeks after the free trial ends.
LoyaltyLoop works differently. When you subscribe, our team handles your entire customer feedback program from day one. We design your surveys, configure your business rules, connect your systems, brand the experience to match your company, and manage everything going forward. You don't operate the software. We run it for you, end to end.
The result? Your customers get surveyed at the right time, your Google reviews grow steadily, and you get real-time visibility into what your customers actually think. All without adding a single task to your week.
Customer experience drives your online reputation
Reputation management companies focus on reviews. That's half the picture. Your online reputation is an outcome of your customer experience, not the other way around.
When you collect genuine feedback after transactions or experiences, three things happen:
- You build a feedback loop that makes your business better over time.
- You spot problems before they hit Google.
- You identify customers who are ready to leave a great review and advocate for your brand.
That's why we position customer experience at the top. We don't chase reviews. We build a program that makes reviews happen naturally, because loyal customers are your best marketing.
Your reputation starts with your customer experience
The businesses with the strongest Google profiles didn't get there by asking for reviews harder. They got there by delivering a consistent customer experience and having a system that captures it. That's the program we build for you.
Schedule a DemoProof that the program works
8-10 year average customer lifetime
Our clients don't leave. That kind of retention only happens when the program keeps delivering results year after year.
Hundreds of 5-Star Google Reviews
Our own customers rate us the way we help them get rated: with genuine, detailed reviews on Google.
Setup in under a week
Most businesses are live and collecting feedback within a few business days. Our team handles everything so you don't wait weeks to get started.
How a managed feedback program builds your reputation
Self-serve reputation management tools give you software and leave you to figure out the rest. You configure surveys, set up automations, troubleshoot deliverability issues, and try to find time between running your business and managing another piece of software.
A managed program works differently. We learn your business, identify the right touchpoints for feedback collection, and design a program around your actual customer journey. We handle the technical setup, the ongoing management, and the adjustments over time. You focus on your business. We focus on your feedback program.
Self-serve tools vs. a fully managed program
There are two ways to build a reputation through customer feedback. You can do it yourself, or you can let our team do it for you. Here's what each looks like in practice.
Self-serve feedback tools
You sign up, configure surveys, connect your CRM, write email templates, and manage the program yourself. When something breaks or response rates drop, you troubleshoot it. When you get busy, the program stalls. Most self-serve tools end up half-configured and abandoned within a few months, not because they're bad software, but because running a feedback program takes consistent attention that most business owners can't spare.
Fully managed by LoyaltyLoop
You subscribe, and our team builds your program from scratch. We design surveys tailored to your business, configure business rules specific to your company, connect your data sources, publish testimonials of your choosing, and manage everything from launch day forward. There’s no premium price for this level of service; all tiers include it. Tiers start at just $99/month with a one-time setup fee. Scale up or down as you need.
When your business changes, we adjust the program. When you have questions, we're a phone call away. Your feedback program runs consistently because it's our job to make sure it does.
"Their team has also been incredibly supportive — they were always available to answer questions and took the time to meet with us whenever we needed guidance."
See how it works
Watch a quick walkthrough of how we collect feedback, generate reviews, and deliver insights to your dashboard.
Who benefits from a managed reputation program?
Single-location owners: Grow Google reviews without adding work
You started your business to serve customers, not to manage feedback software. A managed program means your Google reviews grow, your team stays focused on operations, and you get alerted the moment a customer has a poor experience. No configuration, no maintenance, no learning curve.
"LoyaltyLoop is a great blend of corporate know-how and small business service. They guided me every step of the way."
Multi-location brands: Get consistent reviews across every location
When you manage 10, 50, or 500 locations, reputation can't depend on which manager remembers to ask for reviews. A managed program standardizes feedback collection across your entire network, gives corporate visibility into location-level CX data, and drives review growth at every site. Our reporting dashboard shows you exactly where each location stands.
"The LoyaltyLoop platform has put us way ahead of our competition when it comes to the quality and quantity of Google reviews."
Service businesses: Catch problems before customers go silent
MSPs, field service companies, contractors, and professional services firms share a common problem: customers who leave don't complain first. They just stop calling. A managed feedback program gives you an early warning system. You'll know when a customer's experience drops before it turns into a lost account.
"The surveys have given us the opportunity to fix several client problems that we wouldn't otherwise even know about."
What the managed service includes
Our team handles every part of your customer experience program so you can focus on using the results to grow or improve your business. Here's what runs behind the scenes.
Automated survey delivery
We send customized surveys to your customers after each transaction or experience, branded to match your business. Your team doesn't touch a thing. Surveys go out on the schedule we configure together.
Review generation
We guide your customers to leave reviews on Google and other sites that matter to your business. Our ReviewMatch℠ technology matches each reviewer to a real customer, so you know who to send review invitations to and who your loyal customers are.
Real-time alerts
Poor Feedback Alerts notify you the moment a customer reports a bad experience, giving you time to respond before they take it to Google. You also get notified when customers post new reviews.
Reporting dashboard
Your LoyaltyLoop Dashboard shows survey results, NPS® trends, review activity, testimonials, cross-sell opportunities, and dormant account reactivations in one place. No spreadsheets, no manual data pulls.
Ongoing managed support
Our team doesn't disappear after setup. We monitor your program, make adjustments as your business evolves, and answer questions by phone or email whenever you need us.
Online reputation management FAQs
It means our team runs your entire customer feedback program for you. We handle survey design, configuration, business rules,
integrations with your existing tools, branding, and ongoing management. While you can make changes yourself, you don’t have to
configure or operate anything. We do the heavy lifting so you can focus on running your business.
Your online reputation grows from real customer feedback. We collect post-transaction feedback, identify your happiest customers,
and guide them to leave Google reviews. At the same time, we catch negative experiences privately, giving you a chance to resolve
problems before they become public reviews. The result is a stronger, more authentic online presence built on genuine customer
experiences.
Most businesses are live within a few business days. Our team handles the survey design, system configuration, integration setup,
and branding. You don't need technical resources or dedicated staff to get started.
We work with businesses across many industries: print and sign companies, MSPs and IT services, franchise networks, field service
companies, contractors, professional services firms, and more. If you have customers and want structured feedback, we can build
your program. See
real results from businesses like yours.
Plans start at $99/month, with a one-time setup fee ($300) and no long-term contract. Every plan includes fully managed,
white-glove setup and support, with the option to scale up or down as needed. Save 10% with annual billing. See our full
pricing breakdown for details on what each plan includes.
Build your reputation with real customer feedback
See how a fully managed feedback program helps you deliver ever-improving customer experiences that grow your 5-star Google reviews and strengthen your customer relationships, without added effort. It takes 15 minutes and there's no obligation.
Schedule a Demo