"We've gained an enormous amount of benefit from this service and a greater understanding of our customer engagement. Thanks!"
A Customer Loyalty and Retention Platform Built on Experience
LoyaltyLoop® runs the whole feedback program for you, so real customer experience drives Google reviews, referrals, and win-back outreach.
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What is a customer loyalty and retention platform?
A customer loyalty and retention platform turns each customer experience into a signal you can act on. For service and relationship businesses, that means measuring how customers feel, catching problems privately, and inviting happy ones to review, refer, or come back. It's the opposite of a points ledger.
Print shops, MSPs, service firms, and more grow through relationships, and relationships live or die on experience. LoyaltyLoop® is the managed feedback loop that keeps those experiences visible.
How does the platform catch churn early?
We watch every survey response for negative sentiment. When a customer submits a low score or a critical comment, the Poor Feedback Alert fires immediately. Your team's inbox and dashboard receive it within seconds. That opens a window to reach out privately, fix what went wrong, and keep the relationship before it slips.
Reach out fast after a bad comment and customers notice. Most people expect to be ignored, so a quick response from someone who actually read what they wrote is often enough to keep them.
If NPS® response ≤ 6 → Poor Feedback Alert fires → Team notified in real time
Nobody checks a spreadsheet the next day to see who's upset. It surfaces, someone acts, and you close the loop.
How does one survey drive reviews and referrals?
When a customer answers positively, the same survey flow that captured the score asks for a Google review and a referral. It happens at the moment they're most likely to say yes. Their comment is pre-copied to their clipboard so writing the review takes seconds. Not sure how to respond? Use our AI-suggested review replies to get started.
Timing is important. A customer who just clicked "9" or "10" feels great about the company and is in the right mindset for follow-up actions aligned with that. Waiting a week loses the moment. The referral prompt runs in the same flow and collects names of people they'd recommend you to. Testimonials come through the same path with permission attached.
What happens when a customer goes quiet?
The system automatically identifies customers who haven't transacted within a window you set. When someone crosses that line, dormant customer reactivation kicks in. A re-engagement sequence goes out, and if they answer, an alert fires so your team knows fast. Reactivation runs as part of the managed program on our Premier plan. Nobody on your team has to remember to check the list or hit send.
Automatic identification
When a customer hits your dormancy window, the sequence starts. No list-building on your side.
Configurable outreach
Timing, channel, and message tune to your business, not a template.
Our satisfaction rate speaks for itself
The average LoyaltyLoop client relationship runs 8–10 years. That’s because our platform is purpose-built for small to mid-size businesses. Our own customers have posted hundreds of five-star Google reviews and thousands of testimonials using the same flow this page describes.
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8-10 years
Typical Customer Retention
How does the fully managed program work?
You subscribe. We run a 45-minute onboarding call. We build the survey, set the business rules, and brand every touchpoint. Then we connect everything to the systems you already use. Most clients are live in under a week. When you need a change, you email or call us. Data flows in, your surveys are sent, results land in your dashboard, and the process repeats.
Win-back outreach
Dormant reactivation runs automatically (Premier plan).
Reviews and referrals
Positive responses route to Google review and referral prompts in the same flow.
Real-time alerts
Detractor responses trigger a real-time flag the moment they land.
NPS trend tracking
Continuous loyalty measurement, filtered by rep, location, or product.
Human support
Real people who know your account, by phone, email, and in-app.
Customer loyalty and retention platform FAQs
Almost none of it. We run the program. Our team builds the survey, configures the rules, helps you connect your systems, and
handles ongoing changes. You review results and follow up on alerts. You can make survey edits if you want to, but your program
doesn’t require extra time or headcount to run.
A form collects answers. Our platform drives actions. Low satisfaction scores trigger alerts, high scorers receive review and
referral requests, and we reach out to dormant customers. The follow-through is what increases your reputation and ensures
customer retention.
No, there’s no long-term contract with LoyaltyLoop. Plans start at $99 per location,
with a one-time setup fee. Annual subscriptions save 10% if you prefer to prepay.
No. The Touch Frequency Filter caps how often we contact a repeat customer (default: once every 90 days, adjustable). Nobody gets
survey-fatigued.
Let us do the heavy lifting
We'll run the whole program: setup, surveys, reviews, alerts, and reactivation. You focus on the customers.
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