"Using the surveys aligns with our core values of consistency, communication and courtesy. It allows us to hear valuable feedback from our clients that we use to improve our service and train our team. I highly recommend!"
Customer Satisfaction Score Software, Fully Managed for You
Get automated Customer Satisfaction Score (CSAT) surveys we design, brand, and manage, running alongside your NPS®, Customer Effort Score (CES), and customer experience surveys.
What a CSAT score measures
CSAT shows you the percentage of customers who say they're satisfied with a specific interaction. Our customer satisfaction score software sends a short post-experience survey with one satisfaction question.
“How satisfied were you with your recent purchase or interaction with us?"
Count the positive responses (4s and 5s) and divide by total responses. That percentage is your customer satisfaction score. It's the most direct read on whether a specific experience worked.
CSAT Examples:
15%
100 respondents where 10 answered Very Satisfied, and 5 answered Satisfied
CSAT = 15 / 100
60%
320 respondents where 178 answered Very Satisfied, and 15 answered Satisfied
CSAT = 193 / 320
90%
1,500 respondents where 1,300 answered Very Satisfied, and 50 answered Satisfied
CSAT = 1,350 / 1,500
CSAT sits inside a bigger measurement program
The CSAT formula is simple: divide satisfied responses by total responses, then multiply by 100. That percentage tells you what share of surveyed customers walked away happy with a specific interaction.
But satisfaction is only one signal. We run it alongside Net Promoter Score℠ (NPS®) for loyalty and Customer Effort Score (CES) for friction, all in one survey flow. Each metric measures something different. Together, they give you a complete picture of how customers feel at the interaction level and the relationship level.
Scores move when you act on them. When satisfaction drops on a specific interaction, that number tells you something specific broke. Recovery on the account, plus a fix to the process behind it, is what changes the next batch of scores. Our platform routes each signal to the right person, so the score isn't just tracked. It's acted on.
| CSAT | NPS | CES |
|---|---|---|
| Satisfaction with a specific interaction | Loyalty and likelihood to recommend | Effort required to get the outcome |
| The interaction read | The relationship read | The friction read |
How we build and manage your CSAT program
Our team designs your CSAT survey, brands it to your business, and sets the business rules that control who gets asked and when. Our team does all of it, starting from a single onboarding call. When you need changes, you call or email and we handle them. That's what we mean by fully managed CX: the program runs on our side.
You review the results, and we run the program. A single dashboard consolidates CSAT alongside your other CX metrics, so you're not stitching reports together. Self-serve tools hand you a login and a help center. We hand you a working program.
Rated 5 stars by thousands of customers
Our average customer lifetime is 8–10 years. Clients stay because the program keeps working, not because a contract locks them in. We're a licensee of the Net Promoter System and have earned multiple franchise vendor awards.
But don’t take our word for it. Check out our glowing customer testimonials.
...
8-10 years
Typical Customer Retention
From feedback to reviews, testimonials, and revenue
Different response levels trigger different next steps. In a typical Feedback First configuration, an alert immediately notifies you of low-scoring, dissatisfied customers, so you can privately reach out and address the concern.
High-scoring, satisfied customers are encouraged to promote you via Google review and testimonial you can post on your website and social media. They also see cross-sell and referral prompts, because satisfied customers are your biggest source of word-of-mouth marketing and the majority of repeat purchases. All of this happens inside the same workflow, no separate campaign layer needed.
Satisfied
When a customer scores you highly, the same survey flow invites them to share their experience on Google. Their comment pre-copies to their clipboard, making it easier to post written reviews, which Google’s algorithms value more than star-only ratings.
They see cross-sell, referral, and testimonial prompts inside the same flow. A one-question interest signal becomes a lead for your team, no separate campaign layer required.
Neutral
Mid-range responses route to permission-based testimonial prompts and cross-sell prompts. If you prefer, we add a short prompt asking what would have made the experience better. That’s feedback you can act on right away.
Unsatisfied
When a customer selects a low score, the system immediately notifies you with a Poor Feedback Alert. This gives you the opportunity to contact that customer quickly, address the issue, and show them you’re invested in their satisfaction, increasing the likelihood of customer retention.
Fully managed by LoyaltyLoop®
Self-serve CX programs stall because of time, not tools. Managed setup removes the friction.
Setup takes one 45-minute onboarding call. Most businesses go live in under a week. After that, you review the results and we run the program. When your business changes, call or email us and we adjust surveys, business rules, and configurations. Our customers love this white-glove service, which is why they stay with us for years.
Reach our team by phone during Eastern business hours or by email anytime, backed by an in-app knowledge base. The person answering already knows your account. You don't restart from zero on every call.
Data flows in from CoreBridge, Autotask, QuickBooks, and thousands more through Zapier. See our integrations directory.
Customer satisfaction score software FAQs
CSAT percentages above 80% are generally considered strong, though benchmarks vary by industry and interaction type. What matters
more is direction: Are the same customers scoring higher over time?
A one-tap ticket rating measures one interaction. This is a program tracking customer experiences holistically. It tracks metrics
over line, like
NPS, CSAT, and CES scores, routes alerts, encourages Google reviews,
and identifies additional revenue opportunities.
No. The Touch Frequency Filter caps how often a repeat customer is asked. The default is once every 90 days, and our team adjusts
it if your business needs different timing.
No, no long-term contract is required. Plans start at $99/month per location, plus a one-time setup fee and include white-glove
onboarding and top-notch support. Save 10% with an annual subscription.
No. Alerts push results to your team the moment negative scores arrive. You act on them without waiting for anyone to log in. From
the alter, you click into your dashboard to see trends, not triage.
You send a short post-transaction survey with one satisfaction question, count the positive responses, and divide by total. We run
that cycle for you continuously.
Ready to see the plans?
The same survey that measures satisfaction feeds your review count and referral pipeline. Go live in under a week and enjoy fully managed CX measurement.
Schedule a Demo