Get Expert Review Management Support With a Team Behind Every Step
Your LoyaltyLoop® program comes with real people who pick up the phone. Our team handles setup, configuration, training, and ongoing changes so you never have to figure out the platform on your own.
Schedule a Demo
What does managed support mean in a customer feedback platform?
Most feedback and review tools hand you a login and leave you to sort out the rest. You build your own surveys, configure your own business rules, troubleshoot your own integrations, and train your own team. When something breaks or needs adjusting, you're searching a knowledge base at 10pm.
Managed support means you don't operate the platform yourself. A dedicated team runs your program end to end: setup, survey design, business rules, branding, and every change you need after launch. You tell us what you want. We make it happen.
That distinction matters. Most customers who leave a business don't express dissatisfaction first. They just stop placing orders. A fully managed feedback process catches those signals early because the program actually runs, consistently, without depending on your team's bandwidth.
How does LoyaltyLoop's support model work?
Your onboarding starts with a 45-minute setup call where our team learns your business, your goals, and your customer workflow. We handle the rest: survey design, integration configuration, business rules, branding, and testing. Most clients go live within five business days.
Initial setup
Our team configures your entire program during onboarding. You don't touch a settings page. We help you connect your CRM or business system through one of our integrations, design your custom surveys, apply your branding, and set your business rules.
Survey configuration
Need to add a question, adjust your survey frequency, or add a new customer journey touchpoint? Call or email us. We'll make the update and confirm it's live, usually within one business day.
Ongoing modifications
Your business changes. Your program should change with it. Whether you're adding locations, adjusting your review requests strategy, or updating your branding, our team handles every modification.
Personal training
Every client gets one-on-one training sessions with our team. We walk you through your CX dashboard, show you how to read your results, and make sure you're getting value from every feature in your plan.
What support is included in each plan?
Every LoyaltyLoop plan includes email and phone support from our US-based team. You don't pay extra for access to a real person, and the only added cost is a one-time setup fee. The difference between plans is program scope, not support quality.
Pilot ($99/mo): Full email and phone support. Your program includes setup, configuration, and ongoing help. Ideal for small businesses that only need a single survey sent to active customers, plus review engagement.
Promoter ($149/mo): Everything in Pilot, plus expanded program features. Same dedicated support team, same response standards. Built for businesses ready to grow their marketing, with testimonials published on their website and social channels, cross-sell and referral engagement, and follow-up campaigning.
Premier ($199/mo): Our most comprehensive program with the full feature set and ongoing support. Designed for businesses that need the complete customer experience toolkit: automatic dormant account engagement, advanced reporting, cross-sell and referral engagement, and more.
All plans include: email support, phone support (9am to 5pm Eastern), in-app help portal access, onboarding setup, survey design, ongoing program management, and ongoing personal training.
View full plan details on our plans and pricing page.
Schedule a DemoWhat's the difference between managed support and self-serve tools?
Most customer feedback platforms sell you software and expect you to run it. LoyaltyLoop sells you a program and runs it for you. That's not a small distinction. It's the reason our average client stays 8–10 years.
Managed support (LoyaltyLoop)
Our team handles your setup, survey design, business rules, integration configuration, and every change you need after launch. You call or email when you want something adjusted. We make it happen. You can make various changes to your settings, but you never have to. You don't have to configure workflows or troubleshoot delivery issues, either. Your program runs because our team runs it.
Self-serve tools (others)
Most competitors expect you to handle configuration, survey building, and ongoing maintenance yourself. Their support team answers questions about how the software works. Your team does the actual work of keeping the program running. When you're busy, the program stalls. When a team member leaves, institutional knowledge walks out the door.
One approach gives you a tool. The other gives you a program with a team behind it. That's why businesses that tried self-serve platforms and abandoned them often end up here. Simple, automated, reliable, and as one client put it, delivering ROI tenfold.
How do phone, email, and portal support work together?
LoyaltyLoop's support model gives you three channels that cover different needs. Use whichever one fits the moment. Our team sees your full account history regardless of how you reach us.
Phone support
Call our US-based team Monday through Friday, 9am to 5pm Eastern. Phone is best for onboarding questions, program strategy conversations, training sessions, and anything that's easier to explain in a 5-minute conversation than a series of emails. You'll talk to someone who knows your account, not a tiered support queue.
Email support
Email us for modifications, low-priority questions, or adjustments that don't need a live conversation. Need to update a survey question? Change your business rules? Add a location? Send us an email and we'll handle it, typically within one business day.
In-app help portal
Your LoyaltyLoop dashboard includes a built-in help portal with a searchable knowledge base, how-to videos, and the ability to submit support tickets or schedule a session with our team. It's there when you want to look something up on your own, and it connects directly to our team when you need hands-on help.
Want to see how in-app support works?
How LoyaltyLoop's team keeps your program running
Setup and onboarding
Our team configures your entire program during a 45-minute onboarding call. We connect your business system, design your surveys, set your business rules, apply your branding, and test everything before launch. You go live in under a week without touching a settings page.
Ongoing survey management
Business rules, survey frequency, question updates, and workflow adjustments don't fall on your team. When you need a change, call or email us. We make the update and confirm it's live. Your program stays current because we're managing it, not because you remembered to log in.
Personal training sessions
Every client gets one-on-one training with our team. We walk you through your dashboard, explain your Net Promoter Score℠ results, and show you how to act on feedback, reviews, and alerts and notifications. Training isn't a one-time event. You can schedule sessions whenever you need them.
Program optimization
Your program shouldn't look the same in month 12 as it did in month one. If you like, our team can audit your results with you and recommend adjustments each year: timing changes, question updates, workflow refinements. We make the changes you approve for you so your program improves over time.
Review management support FAQs
See LoyaltyLoop's support team in action
No long-term contract. Every plan includes email and phone support from day one.
Schedule a Demo