SurveyAdvantage Recognizes Leaders in Customer Satisfaction for the Print and Graphics Industries for Q1, 2019

East Greenwich, RI. — April 25, 2019 – SurveyAdvantage released their Print Buyer Satisfaction Index (PBSI™) awards for the quarter ending March 31, 2019. The awards recognize print and graphics companies that attain the highest Net Promoter ScoreSM (NPS®) for their industry segment during the quarter.

Results are based on more than 20,000 survey responses from customers who recently completed a purchase and were asked how likely they would be to recommend the print or graphics company to others. Performers in the top quartile achieved a Net Promoter Score greater than 94; in the top-middle quartile 91-93; in the bottom-middle quartile 84-90; the bottom quartile achieved less than 83.

Congratulations to Dave Campbell from Allegra, Hendersonville, NC for achieving a Net Promoter Score of 100, attaining the best overall customer satisfaction rating for the Print Industry segment.

And, congratulations to Michael Renault from Image360, Charleston, SC for achieving a Net Promoter Score of 100 - the best overall customer satisfaction rating for the Sign & Graphics Industry segment.

The awards are based on a compilation of feedback and buyer reviews gathered from hundreds of companies participating in SurveyAdvantage’s online feedback service called LoyaltyLoop. LoyaltyLoop enables local businesses of all types to react quickly to customer feedback and complaints, as well as automatically encourage online reviews to be posted on Google, Facebook and their website. The PBSI is the most comprehensive measure of buyer loyalty available in the print and graphics industries.

To qualify for the award, participating companies must have customer satisfaction results for each of the three months of the quarter, with no fewer than 15 survey responses. An overall winner is chosen based on the overall Net Promoter Score for the quarter. To break a tie, the company with the higher NPS® and the highest percentage of those who chose to leave a comment. The vision of the PBSI is to improve industry performance through reliable real-time buyer satisfaction benchmarking.