FOR IMMEDIATE RELEASE

SurveyAdvantage Recognizes Leaders in Customer Loyalty and Satisfaction for the Print and Sign Industries for Q3, 2019

East Greenwich, RI – October 22, 2019 – SurveyAdvantage released their Print and Sign industry segment Customer Loyalty and Satisfaction awards for the quarter ending September 30, 2019. The awards recognize businesses in North America that attain the highest Net Promoter Score (NPS) for their industry segment during the quarter.

Results are based on more than 29,000 survey responses from customers who recently completed a purchase and were asked how likely they would be to recommend the business to others. Performers in the top quartile achieved a Net Promoter Score greater than 94; in the top-middle quartile 89-93; in the bottom-middle quartile 84-88; the bottom quartile achieved less than 83.

Congratulations to the owners and their teams below for achieving a top Net Promoter Score – the highest overall customer loyalty and satisfaction rating – within their segment for the quarter.

Top Sign Company

NPS of 100

James and Jenna Hoffman

Signs Now, Kalispell, MT

Top Print Franchisees

NPS of 100

Curtis Gropman

AlphaGraphics, Marietta, GA

Top Independent Printer

NPS of 99

Johnny Tarrant

Quik Print, Topeka, KS

Awards are based on a compilation of feedback and buyer reviews gathered from companies participating in SurveyAdvantage’s online feedback service called LoyaltyLoop. LoyaltyLoop enables local businesses of all types to react quickly to customer feedback and complaints, as well as automatically encourage online reviews to be posted on Google, Facebook and their website.

To qualify for the award, participating companies must have customer satisfaction results for each of the three months of the quarter, with no fewer than 15 survey respondents in each month. An overall winner is chosen based on the overall Net Promoter Score for the quarter. To break a tie, the company with the higher NPS and quarterly survey response rate is chosen.

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Net Promoter, Net Promoter System, Net Promoter Score, and NPS are registered trademarks of Bain & Company, Inc., Fred Reichheld and Satmetrix Systems, Inc. LoyaltyLoop and SurveyAdvantage are registered trademarks of LoyaltyLoop, LLC. All other marks are the property of their respective owners. All rights reserved.

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