LoyaltyLoop Alerts & Notifications

Stay connected at every stage of your feedback loop with LoyaltyLoop Alerts & Notifications. Each user can set their account to receive alerts for their plan. Admin Users can control alerts for other users, including setting, locking and including non-users.

Stay informed as feedback rolls in

Stay on top of new feedback as your customers complete their surveys. Setup a New Feedback Notice that will be delivered to your inbox, and anyone else, alerting you of feedback received in the prior 24 hours. Take action quickly by drilling into any item on the email to be taken directly to your LoyaltyLoop dashboard.

Get notified when you get a new Google review

When LoyaltyLoop automatically encourages your customers to post reviews on the review platforms you want, you and you staff can have LoyaltyLoop alert you whenever a new review is posted. This gives you notice to rely to your customer and publicly say 'thank you' for their review.

Manage dissatisfied customers with ease

What's worse than a dissatisfied customer? Not knowing you have one. The LoyaltyLoop feedback platform notifies you immediately following a poor survey response by your customer. Within minutes, you can be one the phone managing the situation to rectify the issue. The fact that you take the time to personally respond to negative feedback will go a long way to helping this customer become a loyal customer.

Manage passive customers with ease

When monitoring your Net Promoter Score, Passive customers are potential future Detractors (or Promoters) depending how you manage their relationship. Passive customers are "on the fence" relative to the confidence in recommending your business to others. Use the Passive Feedback Alert to identify Passive customers, and manage their experiences to help them become future Promoters.

Get notified when you get a new lead

In the highly competitive world we live in, every second counts when trying to win business. LoyaltyLoop helps you identify business you may be missing. Using our Lead alerts, you'll be notified as soon as a customer has expressed interest in doing more business with you.

Get notified when you get a new referral

When customers love doing business with you, they're more likely to tell their friends and colleagues. When LoyaltyLoop identifies a new referral from one of your happy customers, get notified right away with an email alert so you can follow-up and develop this new prospect into your next customer.

Get notified when a customer becomes dormant and LoyaltyLoop is ready to engage them

LoyaltyLoop Premier plan helps you reactivate dormant customers. You determine when a contact becomes dormant, and whether contacts can be dormant individually or if all contacts for an Account must be dormant. Then LoyaltyLoop will automatically identify dormant contacts and either send your Dormant survey automatically, or stage the launch on your Launch Pad for you to approval and schedule the launch.

Get notified when a Dormant contact expresses interest in doing business again

A key benefit of the Premier plan is the ability for LoyaltyLoop to automatically identify and engage contacts who have not purchased from you in a set window of your choosing (aka "dormant accounts"). This alert fires to you whenever a dormant contact expresses interest in working with your business again. Follow-up right away to help this customer buy from your business, and restart their relationship with you.

Get notified if your integration fails

Integrations are a terrific way to streamline and automate your feedback and review process. Set LoyaltyLoop to tell you if your data feed from an integration has stopped sending your data. Sending feedback requests to the right customer at the right time is good business. Use this alert to ensure your data is always flowing, and your feedback loop is running.