Passive Feedback Alerts

Manage passive customers with ease

When monitoring your Net Promoter Score, Passive customers are potential future Detractors (or Promoters) depending how you manage their relationship. Passive customers are "on the fence" relative to the confidence in recommending your business to others. Use the Passive Feedback Alert to identify Passive customers, and manage their experiences to help them become future Promoters.

LoyaltyLoop Passive Feedback Alert