Survey Throttling

Engage, Don't Annoy

LoyaltyLoop helps you get quality feedback so you can deliver great customer experiences. To prevent asking customers too often, we employ our Touch Frequency Filter^SM.

By default, LoyaltyLoop automatically removes customers who have been sent a request for feedback in the prior 90-days. This means your repeat customers will be asked 4 times per year, approximately every 90 days. Best practices suggest you survey repeat customers at least 4 times per year to ensure you do not miss a change in customer attitude.

While 90-days is the default, you can choose no filter (survey everytime) or a frequency that fits your specific business needs.