Simple, Transparent Pricing

Every plan includes flexible subscriptions including standard monthly and discounted annual plans, plus hands-on support and a team that manages your customer feedback program for you.

Compare all plans

Monthly
Annually Save 10%

Pilot

$ 99/mo +$300 one-time setup

Billed monthly

$ 89/mo +$300 one-time setup

Billed annually

Buy Now

  • NPS (or single CX question) survey to active customers plus review engagement
  • Setup fee covers "white glove" onboarding with our team
  • Price is for your first location
  • Add a location at $50/mo $45/mo plus $50 one-time setup
Most Popular

Promoter

$ 149/mo +$300 one-time setup

Billed monthly

$ 134/mo +$300 one-time setup

Billed annually

Buy Now

  • NPS/CX customizable survey to active customers plus review, testimonial, cross-sell and referral engagement, and follow-up campaigning
  • Setup fee covers "white glove" onboarding with our team
  • Price is for your first location
  • Add a location at $75/mo $67/mo plus $50 one-time setup

Premier

$ 199/mo +$350 one-time setup

Billed monthly

$ 179/mo +$350 one-time setup

Billed annually

Buy Now

  • Advanced NPS/CX customizable survey to active customers plus quoted-prospect, dormant, review, testimonial, cross-sell and referral engagement, and follow-up campaigning
  • Setup fee covers "white glove" onboarding with our team
  • Price is for your first location
  • Add a location at $99/mo $89/mo plus $75 one-time setup

Franchise Brands & Enterprises — Need a solution for multiple locations? Let’s talk about a plan built for your franchise.

Customize Your Plan with Add-Ons

Expand your reach and get even more from LoyaltyLoop with flexible add-ons tailored to your needs.

Integrations

$ 0 to $ 40 /mo
  • Most integrations and automations are free!
  • See specific integrations for price and detail
  • Contact and order info flow automatically to LoyaltyLoop when transactions close
  • No reports to export, email or upload
  • Set it, and forget it!
  • Engage clients for feedback & reviews as often as daily

SMS (text) sending

$ 15 /mo

plus a one-time $50 setup fee

  • Send feedback and review requests via text message
  • Includes 500 outbound text messages per month
  • Overages at $0.03/text or fall-back to email
  • You decide your customer's communication preference (sms vs email)

Requires application process with carriers, handled by LoyaltyLoop for you.

Review Site Alternator

$ 40 /mo
  • Adds a Google Business Profile and other review sites
  • Review requests alternate randomly between 2 GBP profiles
  • Balances review requests across profiles when customer-to-GBP association is not possible

Choose the Plan That Fits Your Business

Every plan includes flexible subscriptions including standard monthly and discounted annual plans, plus hands-on support and a team that manages your customer feedback program for you.

Plan Summary Pilot Promoter Premier
Get feedback and generate reviews
Gather feedback, reviews, testimonials and cross-selling
Gather feedback, reviews, testimonials, cross-selling, AI review replies, auto-engaging dormant accounts or unqiue touchpoint
Plan Details Pilot Promoter Premier
Solicit feedback from active customer contacts
Customer Experience (CX) questions included one CX question 3 CX questions all CX questions
Get alerts to react to dissatisfied customers
Upload and Email contacts to-be surveyed
Automate contact flow via integrations or Zapier
Schedule surveys as frequently as daily
Send individual surveys any time
Prevent over-surveying with Touch Frequency Filter
Create a documented feedback loop for ISO compliance
Send requests via validated LoyaltyLoop email address
Send requests from your company email address
Set custom business rules and filters for your survey
Engage up to 2 distinct touchpoints
Set advanced business rules and filters
SMS Add-On optional optional optional
Contacts surveyed per month per location 500 500 500
Automatically solicit Google reviews and more
Monitor and reply to Google reviews
ReviewMatchSM automatically matches reviewer and customer
Engage customers who haven't posted a Google review
AI Suggested Replies to Reviews
Review Site Alternator Add-On optional optional optional
Scales available on survey 11-point any any
Solicit open-ended comments on survey
Customizable Thank You page upon survey exit
Add custom survey questions as needed
Add custom graphics and visual cues to questions
Advanced survey logic, branching, and more
Find new business via customer referrals
Visually cross-sell services to driving new sales
Auto-engage dormant accounts to learn and restart sales
Get notified when dormant account re-engages
Engage quoted-prospects to learn and move forward
Gather multi-media testimonials for your marketing
Easily publish testimonials to your website
Share testimonials on your social channels
Advanced reporting with Feedback by Filter
Automatic Account roll-up by contact email domain
Advanced CX reporting with Feedback by Account
Customer Support email & phone email & phone email & phone

Watch a detailed overview of the power and ease of LoyaltyLoop's customer feedback tool

Learn how LoyaltyLoop helps businesses collect feedback, generate reviews, and grow revenue with software for customer feedback that's fully set up and managed by our team.

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