Whether you are an independent accountant or an accounting firm with teams of CPAs, gathering feedback with an accountants review tool should be an integral part of your business. Your clients trust you. But just because your clients keep on using your services does not mean you completely know their level of satisfaction. Though you strive to maintain a high level of service, there may be aspects of your operations that are missing the mark – and without review software for accountants, everything might not be adding up as you expected.
LoyaltyLoop’s accountants review tool allows you to more deeply understand your clients’ satisfaction levels. How? At the conclusion of each transaction (or as often as you prefer for your business), our accountants review tool will send a simple, one question email to your client, asking how their experience was. If they had a good experience, the review software for accountants prompts them to write a review for your business. If they had a negative experience for any reason, you are alerted through the accountants review tool so that you can reach out individually to each client to better understand their needs and how you can keep their business.
In addition to getting a daily snapshot of how your clients are feeling, our accountants review tool will also recommend other services you provide to your clients. If a particular client is using just one of your services, the accountants review tool will suggest other services that suit their needs. From tax accounting to investments and auditing, LoyaltyLoop’s review software for accountants will help optimize your business.
Chances are most of your accounting business comes from referrals, so why worry about getting online reviews? Even after a referral, your potential clients are likely to search your business online, so an accountants review tool will make sure your reviews are adding up to positive exposure for your accounting business.
In today’s digital world, people read online reviews for nearly every service or product they buy. With LoyaltyLoop’s review software for accountants, you can constantly gather positive reviews for your business and upload them directly from our review software for accountants to your website as testimonials. However, people are not just looking at your website for reviews – they are looking on search engines and social media too. Cue our review software for accountants!
While our accountants review tool collects positive and negative sentiment, the review software for accountants also prompts clients with positive experiences to publish reviews on sites such as Google and Facebook. This accountants review tool allows you the freedom to know that reviews are being generated, without having to ask clients in person to leave you a review.
Make sure your client satisfaction is adding up with LoyaltyLoop’s review software for accountants.
Feedback: Automatically gather feedback from your clients. Track your Net Promoter Score (NPS) using our accountants review tool.
Testimonials: Our accountants review tool automatically generates fresh client testimonials to share on your website and social networks.
Avoid Negative Escalation: Identify and proactively manage unhappy client situations.
Accountants Review Tool: Using our review software for accountants, automatically encourage clients to post online reviews at Google, Facebook and more.
Leads & Referrals: Uncovered new sales opportunities and referrals from existing clients.
This sounds great, but how do you start? How do you engage clients using LoyaltyLoop's review software for accountants? It starts with your client records. Where do you record your client transactions? Where do you keep your client email addresses? Whether you're using a back-office billing system like QuickBooks, SAGE, NetSuite, Freshbooks, a CRM like Salesforce, or combination, LoyaltyLoop can work with all your systems. Our team can help you generate and automate the needed reports to export the data to drive your customer loyalty loop. We support integrations with lots of cloud software systems that may contain your client transaction data too. We work with Zapier to integrate LoyaltyLoop with other cloud systems like QuickBooks Online, Salesforce, Microsoft Dynamics, HubSpot, and more.
Once we help you connect LoyaltyLoop to your client transaction systems, or once your reports are configured to send data to LoyaltyLoop, our review software for accountants begins to engage clients by asking for feedback following their recent transaction, or at a scheduled frequency during the year. Running all the time and behind the scenes, LoyaltyLoop gathers feedback, encourages clients to post online reviews as well as testimonials for use in your marketing efforts. We even have a simple web widget you can added to your website to automatically display your client testimonials. Your business will benefit from learning what improvements you can make to strengthen your business and brand, and will have clients promoting you online to others.
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Net Promoter, Net Promoter System, Net Promoter Score, and NPS are registered trademarks of Bain & Company, Inc., Fred Reichheld and Satmetrix Systems, Inc. LoyaltyLoop and SurveyAdvantage are registered trademarks of LoyaltyLoop, LLC. All other marks are the property of their respective owners. All rights reserved.
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