As a professional providing cleaning, janitorial and maintenance services, you know that customer satisfaction for a job well done is key to your business. Customers are not going to call you back for repeat business if they weren’t satisfied with your services. But, how can you ever be sure how satisfied your customers are without a dedicated review software for cleaning and maintenance services? Do you just assume they are satisfied if they hire you again, or do you only know when a customer is dissatisfied because they are the ones who call to complain? LoyaltyLoop takes the guesswork out of customer satisfaction and automates customer feedback through a cleaning and maintenance services review tool.
With the evolution of the Internet, referrals and reviews have all moved online, making review software for cleaning and maintenance services an integral part of any cleaning service business. People scour websites like Home Advisor, Angie's List, Google, and Facebook to read reviews and compare cleaning and maintenance services before they hire one. Today, it is more important than ever to have a trove of positive, recent online reviews for your business in order to win new contracts. This is true for national brands and indepdenent-owned businesses. Wouldn’t it be great if you could automate customer feedback through a cleaning and maintenance services review tool?
Let’s face it, if you own a cleaning and maintenance services business, you have bigger things to worry about on a daily basis than asking each customer for feedback, so a cleaning and maintenance services review tool can save you valuable time and money. Between scheduling your team, ordering supplies, and getting new business, time is at a premium. Wouldn’t it be great if there was a way for your satisfied customers to promote your business for you? Enter LoyaltyLoop’s review software for cleaning and maintenance services!
Professional cleaning and maintenence is a highly competitive industry, so customers have many options to choose from. The best way to stand out from your competitors is to use an automated cleaning and maintenance services review tool to overwhelm your prospective customers with positive reviews from customers who love your company. Just like your time, your customer’s time is at a premium, so LoyaltyLoop streamlines the process with our review software for cleaning and maintenance services to make it easy for your customers to post their reviews.
How does it work? LoyaltyLoop automatically sends an email to your customer with one simple question through our cleaning and maintenance services review tool - how likely are you to recommend our business to a friend? If they respond that they are highly likely to recommend you, they are automatically asked to leave a quick review for you on the platforms of your choice (Google, Home Advisor, Facebook, etc.) - all part of our automated review software for cleaning and maintenance services. If they indicate that they are unlikely to recommend you, then they are asked for feedback about why they had a bad experience. This negative feedback is just as important because it allows you to follow up, remedy the situation, and keep the customer for the future.
Whether you commercial cleaning, commercial meintenance, or restoration/remediation, LoyaltyLoop’s review software for cleaning and maintenance services allows you to automatically gather invaluable customer reviews through a user-friendly cleaning and maintenance services review tool, bolstering your online presence and giving you the time to focus on running your business.
Feedback: Automatically gather feedback from your customers. Track your Net Promoter Score (NPS) using our manufacturers review tool.
Testimonials: Our cleaning and maintenance companies review tool automatically generates fresh customer testimonials to share on your website and social networks.
Avoid Negative Escalation: Identify and proactively manage unhappy customer situations.
Cleaning and Maintenance Review Tool: Using our review software for cleaning and maintenance companies, automatically encourage customers to post online reviews at Google, Facebook and more.
Leads & Referrals: Uncovered new sales opportunities and referrals from existing customers.
To begin using our review software for cleaning and maintenance services, customer transaction data and details need to be sent to LoyaltyLoop. Our experts will work with you and your team to find the simplest way to have your data flow to LoyaltyLoop. We may already have a standard integration available to connect LoyaltyLoop with your billing system or CRM. Whether servicing ongoing contracts, delivering transactional services, or both, LoyaltyLoop can work with all your systems. If you're using a cloud-based system, we support integrations with many cloud software systems that may contain your customer transaction data. We work with Zapier to integrate LoyaltyLoop with other cloud systems.
Once LoyaltyLoop is connected to your customer systems, or once your systems are set to run and send reports to LoyaltyLoop, our review software for cleaning and maintenance services begins to engage customers by asking for feedback following their recent transaction or experience. Running behind the scenes, LoyaltyLoop gathers your customer's feedback, alerts you when a customer is dissatisfied, encourages customers to post online reviews, and generates fresh customer testimonials for your website and marketing efforts. Armed with feedback, you can implement continuous improvements, and strengthen your overall business and brand.
Or follow us on social media
Net Promoter, Net Promoter System, Net Promoter Score, and NPS are registered trademarks of Bain & Company, Inc., Fred Reichheld and Satmetrix Systems, Inc. LoyaltyLoop and SurveyAdvantage are registered trademarks of LoyaltyLoop, LLC. All other marks are the property of their respective owners. All rights reserved.
© 2020 LoyaltyLoop, LLC