What is the primary way you get new business as a contractor? Chances are most of your new business comes from in-person referrals or internet searches - and you probably want to be leveraging your customers’ positive experiences to make sure they are writing positive online reviews and telling their friends about you. Without a review software for contractors, you are left to ask each customer individually for an online review, which takes time and is difficult to measure without a contractors review tool. With the introduction of the Internet, people have more information than ever when choosing a contractor. It’s important to have a bevy of positive online reviews to make a good impression when people are searching for contractors online. Using a contractors review tool or review software for contractors can help save you time and money to get positive online reviews.
As a contractor, you’re focused on your business. Between taking client calls, scheduling yourself and your team, billing, and ordering materials - your time is precious. Gauging and managing your customers’ experience after the job is done takes time that you likely don’t have. Wouldn’t it be great if you had a contractors review tool to keep track of how your customers are feeling? How can you measure your customers’ satisfaction without taking the time to send them each an individual survey? Enter our review software for contractors!
With our contractors review tool you get a snapshot of how satisfied your customers are at any given time. How does it work? After every job is completed, our review software for contractors automatically sends an email to your customer. It contains one survey question that gauges how satisfied your customer is with your service. If they say they had a bad experience, you get notified right away so that you can respond and hopefully remedy the situation. If they say they had a great experience, the contractors review tool directs them to an online review service of your choice such as Google, Facebook, Home Advisor, Angie's List (and others) so they can write a review about you - making you look even better online for the next person who is searching for a contractor! In addition to understanding your customers’ feelings and generating reviews, the review software for contractors also recommends other services you offer, which your customer maybe didn’t even know that you offer. With LoyaltyLoop’s contractors review tool, you can grow your business by leveraging the great service you already provide, by encouraging your customers to tell their story and promote you themselves!
Whether you provide contracting services for HVAC, plumbing, roofing, flooring, electrical, or general contracting services - you will be amazed at how easy it is to use our review software for contractors. When you log onto the user-friendly online dashboard, LoyaltyLoop’s contractors review tool shows you a snapshot of your customers’ satisfaction, recent reviews that have been written by your customers, and it will even allow you to post reviews as testimonials directly to your website! Although the contractors review tool is very easy to use, our friendly staff is happy to answer any questions you have as you explore our review software for contractors.
LoyaltyLoop’s review software for contractors is the current, easy-to-use contractors review tool solution you need to successfully grow your business and create truly loyal customers.
Feedback: Automatically gather feedback from your customers. Track your Net Promoter Score (NPS) using our contractors review tool.
Testimonials: Our contractors review tool automatically generates fresh customer testimonials to share on your website and social networks.
Avoid Negative Escalation: Identify and proactively manage unhappy customer situations.
Contractors Review Tool: Using our review software for contractors, automatically encourage customers to post online reviews at Google, Facebook and more.
Leads & Referrals: Uncovered new sales opportunities and referrals from existing customers.
To begin using our review software for contractors, customer transaction data needs to be sent to LoyaltyLoop. Our experts will work with you and your team to find the simplest way to have your data move to LoyaltyLoop. We may already have a standard integration available to connect LoyaltyLoop with your billing system or CRM. Whether generating quotes, invoices, service tickets, and everything in between, LoyaltyLoop can work with all your systems. If you're using a cloud-based system, we support integrations with many cloud software systems that may contain your customer transaction data. We work with Zapier to integrate LoyaltyLoop with other cloud systems.
Once LoyaltyLoop is connected to your billing and customer transaction systems, or once your systems are set to run and send reports to LoyaltyLoop, our review software for contractors begins to engage customers by asking for feedback following their recent transaction. The transaction could be a quote, work order, purchase, delivery, installation, service call, or other transactions. Running behind the scenes, LoyaltyLoop gathers your customer's feedback, alerts you when a customer is dissatisfied, encourages customers to post online reviews, and generates fresh customer testimonials for your website and marketing efforts. Armed with feedback, you can implement continuous improvements and strengthen your overall business and brand.
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Net Promoter, Net Promoter System, Net Promoter Score, and NPS are registered trademarks of Bain & Company, Inc., Fred Reichheld and Satmetrix Systems, Inc. LoyaltyLoop and SurveyAdvantage are registered trademarks of LoyaltyLoop, LLC. All other marks are the property of their respective owners. All rights reserved.
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