Regardless of the type of law you practice, and regardless of whether you have a small firm or large one, implementing an automated client feedback process with a lawyers review tool should be an integral part of your practice. Your clients rely on you. But just because your they continue to be your client doesn’t mean you fully understand their level of satisfaction. Every practice strives to uphold high levels of service. But unless you leverage review software for lawyers, you will be missing key details about how your firm and services are viewed by your clients, and missing the opportunity to turn client feedback into data and actions to improve and grow.
LoyaltyLoop’s lawyers review tool allows you to more deeply understand how your clients feel about your representation and their overall satisfaction with your practice. How does it do that? At the conclusion of a key interaction with your client, such as a meeting, billing event, or other milestone appropriate for your practice, our lawyers review tool will send your client a simple, one or two question email asking how was their experience. If they had a good experience, the review software for lawyers prompts them to write a review for your business. If they had a negative experience for any reason, you are immediately alerted through the lawyers review tool so that you can contact the client to better understand what went wrong, and how you can better service them.
You will receive a daily snapshot in email of how your clients are feeling, and our lawyers review tool will cross-promote other services you provide to help you increase your value-add and billings with your clients. You prepare deeply and thoroughly to advocate for your clients, now by using our lawyers review tool you can get your clients to advocate for you. From general law, divorce law, corporate law and every other type of legal practice, LoyaltyLoop’s review software for lawyers will help optimize and grow your business.
When people and businesses are seeking a lawyer, each potential client is likely to search for lawyers online and research firms before making contacting you. If you do not use review software for lawyers to help you boost and maintain your online reviews, you will be at a disadvantage. Customer today seek out online reviews to inform their decisions, and our lawyers review tool will make sure you’re generating reviews and gaining the positive exposure your firm deserves.
Today, everyone reads online reviews for nearly every service or product they need. With LoyaltyLoop’s review software for lawyers, you will automatically generate positive reviews for your practice, and be able to push them directly from our review software for lawyers to your website so other prospective clients can read other happy client testimonials. But prospective clients will be looking at more than just your website for reviews. Prospective clients will be searching the Internet and looking at reviews on various review platforms and social media sites too. Enter our review software for lawyers! While our lawyers review tool collects positive and negative sentiment, the review software for lawyers also prompts clients to write reviews on Google, Facebook, and Avvo.
Our lawyers review tool allows you the freedom to know that reviews are being generated, without having to ask the client in person to leave you a review. With our review software for lawyers, LoyaltyLoop will turn your clients into advocates for you! LoyaltyLoop’s review software for lawyers will ensure you’re armed with data to keep your clients satisfied, advocating for you online, and ensure you enjoy a great reputation.
Feedback: Automatically gather feedback from your clients. Track your Net Promoter Score (NPS) using our lawyers review tool.
Testimonials: Our lawyers review tool automatically generates fresh client testimonials to share on your website and social networks.
Avoid Negative Escalation: Identify and proactively manage unhappy client situations.
Lawyers Review Tool: Using our review software for lawyers, automatically encourage clients to post online reviews at Google, Facebook and more.
Leads & Referrals: Uncovered new sales opportunities and referrals from existing clients.
So how does your firm begin to use our lawyers review tool? How does LoyaltyLoop’s review software for lawyers engage your clients? It starts with your client records. Where do you keep your client email addresses? Whether they’re kept in your billing system like Clio, Rocket Matter or MyCase, or an accounting system like QuickBooks, SAGE, or NetSuite, or a CRM like Salesforce, or any combination, LoyaltyLoop can work with all your systems. Our team can help you generate and automate the needed reports to export the data to drive your customer loyalty loop. We support integrations with lots of cloud software systems that may contain your client transaction data too. We work with Zapier to integrate LoyaltyLoop with other cloud systems like QuickBooks Online, Salesforce, Microsoft Dynamics, HubSpot, and more.
Once we help you connect LoyaltyLoop to your client transaction systems, or once your reports are configured to send data to LoyaltyLoop, our review software for lawyers begins to engage clients by asking for feedback at the appropriate interval or milestone you choose. LoyaltyLoop gathers feedback, encourages clients to post online reviews as well as testimonials for use in your marketing efforts. We even have a simple web widget you can added to your website to automatically display your client testimonials. Your practice will benefit from learning what improvements you can make to strengthen your firm, and will have clients promoting you online to others.
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Net Promoter, Net Promoter System, Net Promoter Score, and NPS are registered trademarks of Bain & Company, Inc., Fred Reichheld and Satmetrix Systems, Inc. LoyaltyLoop and SurveyAdvantage are registered trademarks of LoyaltyLoop, LLC. All other marks are the property of their respective owners. All rights reserved.
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