"Great platform for reaching out to clients, getting valuable feedback, and learning what clients expect and admire from our services."
Review Software For Managed Service Providers (MSP)
Managed Service Provider (MSP) Review Tool
Managed Service Provider Review Tool
LoyaltyLoop is designed to help managed service providers (MSP), technology service providers (TSP) and IT teams gather customer feedback and reviews to understand your customer experiences, and improve them to build a stronger business. Whether you run an independent MSP, own and operate a franchise in an IT network, or operate a multi-location corporate IT services company, LoyaltyLoop is the perfect review software for managed service providers (MSP).
Running your business is hard enough. But now, more than ever, you need to be continually listening to your customers to keep them coming back for more, keep them happy, and engage them in process of your marketing efforts by asking them to promote you online. But all of this can be a daunting task when you're already spending all your time running the business.
Plus, asking customers to review you online can be a bit uncomfortable at times. Yet, every business today needs to create a steady flow of online reviews so prospects can learn about how others feel about doing business with you. But how? Enter our review software for managed service providers (MSPs)!
Watch a short video to learn if LoyaltyLoop is right for your business too.
Review Software for Managed Service Providers (MSP)
“LoyaltyLoop provides everything I need to improve our sales and our operation. Quick easy survey that gets the input we need”
LoyaltyLoop simplifies a job of understanding a managed service provider's customers - what they think, and how they feel about your business. And it automates the process of gathering quality feedback, verified customer testimonials, and automatically encourages customers to post online reviews on Google, Facebook and more.
If you're like most MSPs, you spend your day running your business. Whether its finding the next customer, managing the services operations, dealing with suppliers, monitoring customer services, installing equipment...the job of a managed service provider keeps you busy 100% of the time.
Employing a system like LoyaltyLoop that arms you with review software for managed service providers helps you build a better, stronger business. Let LoyaltyLoop do all the work of engaging customers, soliciting their feedback, and encouraging online reviews. LoyaltyLoop is a managed service providers review tool that makes your life easier.
LoyaltyLoop for Managed Service Providers (MSP)
Feedback
Automatically gather feedback from your customers. Track your Net Promoter ScoreSM (NPS®) using our managed service providers review tool.
Testimonials
Our managed service providers review tool automatically generates fresh customer testimonials to share on your website and social networks.
Avoid Negative Escalation
Identify and proactively manage unhappy customer situations.
Managed Service Providers Review Tool
Using our review software for managed service providers, automatically encourage customers to post online reviews at Google, Facebook and more.
Leads & Referrals
Uncovered new sales opportunities and referrals from existing customers.
Managed Service Providers Professional Service Automation Software
So how do you engage customers using LoyaltyLoop to begin your feedback process and take advantage of our review software for managed service providers? Like most managed service providers, you're probably running your business and back office operations using professional service automation software.
Whether you're using Datto Autotask, or any other professional services automation software, there is likely native automation or an integration to help you automatically extract the data needed to drive your customer loyalty loop.
We also support integrations with lots of other cloud-based software systems that may contain your customer transaction data. We work with Zapier to integrate LoyaltyLoop with other cloud systems like QuickBooks Online, Salesforce, Microsoft Dynamics, HubSpot, Shopify and more.
Using Autotask as an example, native data automations are available trigger the automatic flow of your primary customer contacts, and/or the customer contact for a closed ticket, thereby allow LoyaltyLoop to engage these contacts for feedback and reviews automatically. LoyaltyLoop's review software for managed service providers begins to engage your customers by requesting feedback following their recent experience or transaction.
Running behind the scenes, feedback is gathered, online reviews are encouraged, testimonials are generated, and your managed service provider business will benefit from learning what improvements you can make to strengthen your business and brand, and will have customers promoting you online to others.
“You can't correct your problems without getting the bad with the good, and since our customers are given an outlet to voice concerns through LoyaltyLoop, we are now running at a much higher satisfaction rating than ever before. Thank you!”