Maintaining customer satisfaction is a critical part of running any manufacturing business. Gathering customer feedback for your continuous improvement processes, or "kaizen", is an essential ingredient that every manufacturer should have in their tool box. LoyaltyLoop is a manufacturers review tool that will help your manufacturing business build stronger bonds with customers, address compliance issues, and deliver better products. LoyaltyLoop can help any type of manufacturing business - from heavy industrial manufacturing, custom manufacturing, to light assembly and production shops - LoyaltyLoop is the perfect review software for manufacturers.
Operating a manufacturing business is not easy, nor simple. This is even more true today than in the past. Today customers can be more demanding than ever, and researching all their available manufacturing options are just a click away. This is why, today more so than ever, every type of business, and in particular manufacturers, need to be listening to the wants and needs of your customers continually throughout their entire experience. And having this type of customer feedback loop not only helps you ensure customer satisfaction, but helps you to encourage customers to promote your capabilities to colleagues. But how can you do this while also running a manufacturing facility? Plus, let's face it, it can be uncomfortable for sales staff and employees to ask customers for feedback and promote your business. But every manager understands the value of a steady stream of customer feedback and reviews.
ISO 9001: If your manufacturing business enjoys ISO 9001 certification, then you already know the need to employ a customer feedback process to ensure customer satisfaction is measured. You may have tried to employ an in-house process, or stitched-together a few do-it-yourself tools in attempt to deliver consistent feedback required by the ISO guidelines. This can be quite time-consuming, and your staff may not have the expertise required to develop and maintain such a system. And even if you did develop something in-house, how do you employ this consistently while also engaging the customer to promote you to others appropriately? Where do you start? Enter our review software for manufacturers!
"The organization shall monitor customers’ perceptions of the degree to which their needs and expectations have been fulfilled. The organization shall determine the methods for obtaining, monitoring and reviewing this information."
Section 9.1.2 Customer Satisfaction
ASQ/ANSI/ISO 9001, American National Standard
LoyaltyLoop review software for manufacturers makes your job easy to gather customer feedback and customer reviews. Our manufacturers review tool helps you understand what your customers think and how they feel about your company, products and services. And our review software for manufacturers automates the process of gathering quality feedback, verified customer testimonials, and automatically encourages customers to post online reviews on Google, Facebook and more.
If you're like most manufacturers, the sale never ends when you deliver your product to the customer. Ongoing service and support are critical elements of the success your business and the success of your customer relationship. And just because a customer may have been happy when they made their original purchase does not necessarily mean they will remain happy forever. As an manufacturers review tool, LoyaltyLoop helps you to continually monitor your customer's entire journey with your business.
JN White, Perry NY
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Shelmet Precision Castings, Wild Rose WI
Feedback: Automatically gather feedback from your customers. Track your Net Promoter Score (NPS) using our manufacturers review tool.
Testimonials: Our manufacturers review tool automatically generates fresh customer testimonials to share on your website and social networks.
Avoid Negative Escalation: Identify and proactively manage unhappy customer situations.
Manufacturers Review Tool: Using our review software for manufacturers, automatically encourage customers to post online reviews at Google, Facebook and more.
Leads & Referrals: Uncovered new sales opportunities and referrals from existing customers.
To begin using our review software for manufacturers, customer transaction data needs to be sent to LoyaltyLoop. Our experts will work with you and your team to find the simplest way to have your data flow to LoyaltyLoop. We may already have a standard integration available to connect LoyaltyLoop with your ERP, manufacturing system, and CRM. Whether generating quote, invoices, service tickets, and everything in between, LoyaltyLoop can work with all your systems. If you're using a cloud-based system, we support integrations with many cloud software systems that may contain your customer transaction data. We work with Zapier to integrate LoyaltyLoop with other cloud systems.
Once LoyaltyLoop is connected to your customer transaction systems, or once your systems are set to run and send reports to LoyaltyLoop, our review software for manufacturers begins to engage customers by asking for feedback following their recent transaction. The transaction could be a quote, work order, purchase, delivery, installation, service call, or other transactions. Running behind the scenes, LoyaltyLoop gathers your customer's feedback, alerts you when a customer is dissatisfied, encourages customers to post online reviews, and generates fresh customer testimonials for your website and marketing efforts. Armed with feedback, you can comply with ISO 9001 requirements, implement continuous improvements, and strengthen your overall business and brand.
St. Louis Tag Co., St. Louis MO
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Net Promoter, Net Promoter System, Net Promoter Score, and NPS are registered trademarks of Bain & Company, Inc., Fred Reichheld and Satmetrix Systems, Inc. LoyaltyLoop and SurveyAdvantage are registered trademarks of LoyaltyLoop, LLC. All other marks are the property of their respective owners. All rights reserved.
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