“Using loyalty loop has been a great asset to us for staying in contact with our clients. We highly recommend them!”
Midnight
Automation Add-On
No More Export Reports - Automate Your Feedback and Reviews!
When using the PrintReach Midnight automation for LoyaltyLoop, the processs of engaging customers for feedback and reviews soon after they experienced your business is simple and automatic. With the Midnight Add-On your customer contact info (i.e., customers to be surveyed) from recently closed transactions flow automatically into LoyaltyLoo on a daily basis. There are no reports to run, no manual uploads, no emails to send with your files.
- Set it, and forget it!
- Engage customer soon after their transaction
- Send requests as often as daily
- Save time (and money) not running reports
The automation saves you the time, and enables you to send your feedback and review requests soon after the customer experienced your business. Instead of batching and sending all feedback requests once a month, the automation gives you the option to send requests for feedback and reviews as frequently as daily or weekly. Moving the feedback request closer to when the customer experienced your business can increase both the quality and quantity of responses.
How much does it cost?
There is no additional charge for the Midnight automation.
What versions of Midnight are supported by the LoyaltyLoop automations?
We support all versions of Midnight.
What are the requirements to use this automation?
All you need is access to your Midnight account, and a reliable connection to the Internet.
How do I enable the Integration for Midnight?
Please contact the Print Reach support and request the 4 details below.
- Your Midnight Host Name
- Your Midnight Domain Name
- Your Midnight API User Name
- Your Midnight API Password
You can then either enter the details directly into LoyaltyLoop (go to Settings, then Integrations, then select Midnight from the drop-down and you'll see the form as shown below), or you can provide the 4 details to our support team (support@loyaltyloop.com).
Once that form is completed, the Midnight-LoyaltyLoop connection is made, and your contacts will flow to your LoyaltyLoop automatically.
Which Midnight fields are included in the Integration?
1. EmailAddress
2. FirstName
3. LastName
4. Title
5. PhoneNumber
6. CustomerID
7. Company
8. Address1
9. Address2
10. City
11. StateCode
12. ZipCode
13. CSRName
14. SalesRepName
15. OrderTotal
16. OrderNumber
17. PurchaseOrderNumber
18. LicenseeName
How do I change my survey send (launch) frequency?
With the automation enabled, your data flows to LoyaltyLoop as you close transactions. You are now in position to have your surveys sent soon after the customer experiences your business. After your automation is enabled, simply email our support team (support@loyaltyloop.com, or 888-552-5667 option 3) and indicate the launch frequency you desire (e.g., Daily, Weekly, Monthly). Remember, LoyaltyLoop automatically filters-out customers who have been asked to give you feedback within the prior 90-days (or as set by you). This allows you to send surveys as frequently as Daily, without sending to the same customer over and over again.