September 2023

If you use one of the LoyaltyLoop Integrations, or your organization uses our API to send us your survey launch data, this post describes a new capability that allows you to impose a delay when your contacts get surveyed, to fit your specific business needs. First, let's define the various survey launch attributes that relate to every customer's survey launch plan.

If you've traveled by air in the last few years, you undoubtedly know how much "fun" it can be. Like many things, it seems the pandemic has had a lasting impact on the airlines' ability to deliver consistent, quality service. Earlier this month, I experienced an issue that demonstrated the problems facing the industry, while also producing a good example of how to handle a difficult situation.

There are a lot of strategies out there for increasing customer loyalty. Do they all work? Unfortunately, no they do not. But how can you separate fact from fiction? Here are the Top 5 Myths about Customer Loyalty from Forbes – distilled down for you!

It's easy to stay on top of your customer feedback so you can be in position to learn, and take appropriate actions to improve. Go to Settings and Alerts & Notifications. Click the icon under the column labeled Example to remind yourself what the email notice looks like, then flip the Active switch to the ON position. Going forward, you'll receive that email notice.

If you're planning to attend Printing United next month in Atlanta, please swing by to say hi. We'll be in booth C1362. See you there! Looking to get more insight on the print industry? Join us at International Print Day 2023! LoyaltyLoop will be presenting at 11:30!