“You can't correct your problems without getting the bad with the good, and since our customers are given an outlet to voice concerns through LoyaltyLoop, we are now running at a much higher satisfaction rating than ever before. Thank you!”
LoyaltyLoop is the perfect customer experience and review platform for printers and sign & graphics companies.
When using the Integration Add-On for PrintSmith Vision (PSV), your customer contact info (i.e., customers to be surveyed) will flow automatically to your LoyaltyLoop account when you update the PSV invoice delivery date (aka the pick-up date). There are no reports to run, no manual uploads, no emails to send.
The integration saves you the time, and enables you to send your requests for feedback and reviews closer to when the customer worked with you. Instead of batching and sending all feedback requests once a month, the integration gives you the option to send requests for feedback as frequently as daily or weekly.
Moving the feedback request closer to when the customer experienced your business can increase both the quality and quantity of responses.
Your specific PrintSmith Vision must meet the following:
Your PSV must be accessible over the Internet via a browser only. If you access your PSV through VPN software (Virtual Private Network), this is NOT Cloud Accessible.
The short answer is no. LoyaltyLoop will work with either HTTPS or HTTP. However, we strongly recommend HTTPS. If your PSV is hosted in the cloud by ePS, we connect using HTTPS since ePS installs an SSL certificate by default. If your PSV is hosted by you locally, we recommend (but is not required) that you install a SSL certificate and enable port forwarding so that we can connect. If you are self-hosting PSV, contact ePS for assistance with installing your SSL certificate.
If you choose to not use a secure Internet connection with SSL (HTTPS), LoyaltyLoop will support your choice to use HTTP only. However, please understand that LoyaltyLoop cannot be held responsible for your insecure data while in transit over the Internet to LoyaltyLoop cloud services.
The PSV Integration adds only $20/mo (or $240/yr) per PSV instance to your existing LoyaltyLoop subscription, plus a one-time setup fee of $50. If you think about the amount of time you devote to running your export reports, and sending them, combined with the benefits of richer feedback and reviews through the option of engaging your customers closer to their actual experience, the PSV Integration is a no-brainer.
Hosting Method
License and Account Numbers
The integration includes the most common fields related to a PSV Invoice record. If you do not see a PSV field that you require, please let us know and we'll be happy to look into adding it. Please email our support team (support@loyaltyloop.com) with the name of the field(s) needed.
1. { email }
2. { first name }
3. { last name }
4. { office phone }
5. { mobile phone }
6. { company }
7. { sales rep }
8. { customer support rep }
9. { address }
10. { city }
11. { state }
12. { zip code }
13. { customer number }
14. { invoice number }
15. { po number }
16. { invoice date }
17. { shipping date }
18. { total price }
19. { description }
If you ship product to customers, you probably don't want to request their feedback until after they receive the order. Not a problem. Simply tell LoyaltyLoop how many days to delay your feedback requests from the PSV pick-up date, and the system will automatically wait that number of days before sending out your survey.
With the integration enabled, your PSV data flows to LoyaltyLoop as you close transactions in PSV. You are now in position to have your surveys sent soon after the customer experiences your business. After your integration is enabled, simply email our support team (support@loyaltyloop.com, or 888-552-5667 option 3) and indicate the launch frequency you desire (e.g., Daily, Weekly, Monthly). Remember, LoyaltyLoop automatically filters-out customers who have been asked to give you feedback within the prior 90-days (or as set by you). This allows you to send surveys as frequently as Daily, without sending to the same customer over and over again.
“You can't correct your problems without getting the bad with the good, and since our customers are given an outlet to voice concerns through LoyaltyLoop, we are now running at a much higher satisfaction rating than ever before. Thank you!”