June 2023

Customer feedback is an essential aspect of any business, as it provides valuable insights into the customer's experience. Understanding what your customers think about your products or services can help you improve your offerings, increase customer loyalty and enhance your brand reputation. In this post, we will explore the secrets of customer feedback and provide you with strategies for improving your business.

Former President and COO of Ritz-Carlton, Horst Shulze has been a long-time advocate of providing a world-class customer experience. From his point of view, a business must do 4 things to be successful: Keep the guests you have, find new guests, maximize revenue per guest, and improve efficiency. LoyaltyLoop has the tools to help your business check all 4 of Shulze's keys to success. In this article we'll show you how.

People today are busier than ever (and less willing) to provide customer feedback. How do you gather customer feedback in the most convenient, effective way in order to increase customer feedback rates? The answer sounds easy – by providing the simplest feedback option at the right time. In our blog this month, we are looking at how to take this easy answer and implement it effectively for your business.