March 2025
New Feature
New Survey Response Panel
Have you ever viewed the details shown on Feedback by Comment or Testimonials, and wanted to see that customer’s full survey response? In the past, you would need to flip over to Feedback by Customer to view it. This month, we’ve released a new feature that allows you to view the Survey Response Panel on those pages.
The Survey Response Panel has always been displayed on Feedback by Customer. It is the panel on the right of that screen. Click on any row in the Feedback table, and the right panel would display that customer’s detailed survey response. If the customer answered a question, you will see their response. You can step through all the responses chronologically using the left and right arrows, and print the response. Depending on the page, you will have other controls as mentioned below.
This new feature adds the Survey Response Panel to Feedback by Customer, Feedback by Comments, and Testimonials. You’ll notice the panel has a small control in the upper left section that allows you to hide or show the Survey Response Panel, giving you more room to view the table on the left.
Each of the 3 pages behave similarly, but vary based on whether the Survey Response Panel is hidden or shown by default, and whether LoyaltyLoop remembers that choice when you navigate away, then come back to that page.
You’ll notice that when you hide/show the Survey Response Panel, you will see more columns in the table on the left when the panel is hidden, and fewer columns in the table when the panel is shown. That being said, the columns that hide are not related to the focus of that page. Meaning, when viewing the Testimonials page, the testimonial details are displayed in the table. When viewing Feedback by Comments, the comment details are displayed in the table. The right Survey Response Panel contains everything else.
Here’s how the Survey Response Panel works for each screen:
| Attribute | Feedback by Customer | Feedback by Comment | Testimonial Publisher |
|---|---|---|---|
| Panel Default | Shown | Hidden | Hidden |
| Hide/Show Control | |||
| Hide/Show Remembered | |||
| Navigate responses chronologically | |||
| Resend survey for customer to fix a mistake | |||
| Expand response to view on a single page | |||
| Print survey response | |||
| Edit Testimonial | |||
| Share Testimonial |
Learn
Elevate Your Reputation: How Review Software for Home Services Can Transform Your Business (part 2 of 6)
Photo by Roam in Color on Unsplash
How Review Tools Boost Your Online Reputation
Implementing a home services review tool can significantly enhance your online reputation in several ways:
- Increased Review Volume: By automating review requests, you're likely to see a surge in the number of reviews your home services business receives. This higher volume of feedback creates a more comprehensive picture of your services for potential customers.
- Improved Star Ratings: As you actively engage with customers and address their concerns, you're likely to see an improvement in your overall star ratings across platforms.
- Enhanced Response Time: Review software for home services often comes with notification systems, allowing you to respond promptly to both positive and negative feedback. This responsiveness demonstrates your commitment to customer satisfaction.
- Better SEO Performance: A steady stream of fresh, keyword-rich reviews can boost your local SEO, making your business more visible in search results.
- Valuable Insights: The analytics provided by review tools can help you identify areas of excellence and opportunities for improvement in your services.
Key Features to Look for in a Home Services Review Tool
When selecting a review tool for your home services business, consider the following essential features:
- Google Integration: Look for a tool that integrates with Google Business Profiles, which has become the dominant third-party review platform for small businesses and home services companies. If your industry is more specialized, look for integrations with other review platforms more relevant to your industry.
- Automated Review Requests: The ability to automatically send feedback and review requests to customers soon after service completion is crucial for maintaining a steady flow of feedback.
- Review Monitoring: Real-time alerts for new reviews to help you stay on top of your online reputation.
- Response Management: A centralized dashboard for responding to reviews can streamline your communication process.
- Analytics and Reporting: Comprehensive analytics help you track your performance and identify areas for improvement.
- Review Generation Widgets: These can be embedded on your website to showcase your best testimonials and encourage new ones.
- Mobile Site or App: A mobile site or app allows you to manage your reviews on-the-go, which is particularly useful for field service businesses.
Stay tuned as we continue next month with part 3 of "How Review Software for Home Services Can Transform Your Business".
Tip
Did you know you can send your survey to a single customer anytime?
Photo by Luis Villasmil on Unsplash
Have you ever wanted to send just one survey to a specific customer right now? Maybe you just got off the phone when them, or stopped by to pick up their order.
Using our automations and integrations, or Launch Pad, are great for ongoing surveys. But did you know there’s a feature that allows you to manually initiate your LoyaltyLoop survey (and review process) to any customer with just a few clicks?
Check out the Request Now feature!
Tip
Did you know Admin Users Can Generate API Keys?
From time to time you may wish to connect your LoyaltyLoop to another cloud service. You may choose to do this natively using our API, or using our Zap on Zapier. Either way, when you connect LoyaltyLoop to another service, your Admin User will need to create a new API key that will be used with the other service.
To create an API key, Admin Users would click their username, then Settings. In the Admin section click API Keys. Then, simply click the plus (+) button to create a new key. Give your key a name, and save it. Use that key in the other service to connect to your LoyaltyLoop. For security reasons, remember to only give API keys to trusted sources.
Why would you need a LoyaltyLoop API key?
- Setting up or modifying integrations with back office software that flows contacts to your LoyaltyLoop.
- Setting up or modifying integrations with Zapier, and other cloud-2-cloud connector services, to drive automations.
Things to keep in mind
- Can generate as many as needed
- Name the key specific to the use-case (e.g. “Zapier integration key”)
- Keep your API keys secure and private (this is why only Admin Users have access).
- Give your API key to only trusted sources, as it provides programmatic access to your LoyaltyLoop data and results.
Photo by Nerene Grobler on Unsplash