LoyaltyLoop Enterprise

Franchise-wide Loyalty Management, Made Easy

How do customers perceive your franchise brand?

While LoyaltyLoop Basic and Promoter plans are designed for individual businesses and franchisees, LoyaltyLoop Enterprise is designed for the franchise operator. With independently-owned and operated franchises, it can be difficult for franchise operators to monitor how end customers feel about the franchise brand (or brands), and how each franchisee is performing relative to creating loyal customers that serve to strengthen the overall franchise brand. LoyaltyLoop Enterprise solves this problem.

LoyaltyLoop Enterprise aggregates each distributed franchisee’s LoyaltyLoop data into a single cloud-based platform enabling brand and franchise management to look at customer feedback statistics across the entire brand network. Franchisor staff can easily identify locations that are performing at top levels that serve to strengthen the franchise brand, and hence arm managers with data to help underperforming locations make continuous improvements.

Customer loyalty management system dashboard

The value of a franchise network is directly related to the strength of its brand.

Results are presented beautifully in LoyaltyLoop Enterprise using charts and tables. You cannot improve that which you do not measure!

Get the data you need to build a strong brand by leveraging LoyaltyLoop for your franchisee, and LoyaltyLoop Enterprise for you. Here are some of the great features:

  • Track and monitor franchise-wide Net Promoter Score
  • View overall customer service and product quality ratings
  • View all statistics surrounding feedback survey campaigns
  • Easily identify top, middle, and bottom performing locations
  • View summary data for each participating location for easy comparisons
  • Create groups of locations to view results that match the way you run your business
  • Create users accounts with restricted access to select locations
  • Isolate and export results for further analysis
  • Access a location’s LoyaltyLoop account to view all details and take actions
  • and more…

By default, only summary statistics from each franchisee’s LoyaltyLoop results are aggregated and presented in LoyaltyLoop Enterprise. Franchisees who directly pay for all or part of their LoyaltyLoop subscription can choose to grant LoyaltyLoop Enterprise users full access to their account, permitting corporate staff to access the franchisee’s LoyaltyLoop account to view survey results and take actions just like the franchisee can. When a franchisee’s LoyaltyLoop subscription is paid entirely by the Franchisor, by default the corporate staff has access to the franchisee’s LoyaltyLoop account.

LoyaltyLoop, and LoyaltyLoop Enterprise are monthly subscription services priced per-location. Give us a call to learn more about how your franchise can deliver outstanding customer experiences that strengthen your brand.

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Enterprise Alerts & Notifications

How do you keep your corporate staff informed regarding how all of your locations are performing from a customer experience standpoint? With LoyaltyLoop Enterprise, you and your team can be in the loop by leveraging email-based alerts and notifications sent right to your inbox. Each of your LoyaltyLoop Enterprise users can decide which alerts are right for them. They simply login to their account, and click Alerts & Notifications from their settings page, then flip the switch to Yes for the alerts they wish to receive. If your users are assigned to a specific group of locations (e.g. the locations that make up their region), then alerts will only display results related to those locations. Use these Enterprise email alerts to stay informed, and help location managers or location owners leverage their results to improved their business and your brand.

LoyaltyLoop Enterprise alerts and notifications

Daily Feedback Notification

Know when your locations are getting feedback, and what their results are.

LoyaltyLoop Enterprise alerts and notifications

Daily Detractor Report

Get alerts when locations receive neutral to negative feedback.

LoyaltyLoop Enterprise alerts and notifications

Weekly Summary Digest

Receive a weekly summary of how all of your locations are performing.

LoyaltyLoop Enterprise alerts and notifications

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Net Promoter, Net Promoter System, Net Promoter Score, and NPS are registered trademarks of Bain & Company, Inc., Fred Reichheld and Satmetrix Systems, Inc. LoyaltyLoop and SurveyAdvantage are registered trademarks of LoyaltyLoop, LLC. All other marks are the property of their respective owners. All rights reserved.

© 2020 LoyaltyLoop, LLC