While LoyaltyLoop Basic and Promoter plans are designed for individual businesses and franchisees, LoyaltyLoop Enterprise is designed for corporations with multiple locations, and franchise networks. With multiple independently operated business locations, and independently-owned and operated franchises, it can be difficult to monitor how end customers feel about your overall brand and business. It can also be a chore to monitor how each individual location is performing relative to creating loyal customers that serve to strengthen the overall brand. LoyaltyLoop Enterprise solves this problem.
Each location or franchisee will have their own LoyaltyLoop account, with its own survey, testimonials, and the ability to encourage it's customers to post online reviews to that locations' Google My Business listing (and Facebook page). When your company is configured for LoyaltyLoop Enterprise, all results from each participating location will be aggregated into a single cloud-based platform allowing you to see all customer feedback stats and trends across the entire enterprise. Home office staff can easily identify locations that are performing at top levels that serve to strengthen the brand, and conversely identify locations that are under-performing and candidates for continuous improvement activities.
The value of an enterprise is directly related to the strength of its brand.
Enterprise CX Summary Results
Your Customer Experience (CX) results are presented beautifully in LoyaltyLoop Enterprise using charts and tables. You cannot improve that which you do not measure!
Get the data you need to build a strong brand by leveraging LoyaltyLoop Enterprise. Here are some of the great features:
- Track and monitor enterprise-wide Net Promoter ScoreSM
- Track and monitor each location's Net Promoter Score
- View overall customer service and product quality ratings
- View all statistics surrounding feedback survey campaigns
- Easily identify top, middle, and bottom performing locations
- View summary data for each participating location for easy comparisons
- View and track overall Google Review performance
- Create groups of locations to view results that match the way you run your business
- Create users accounts with restricted access to select locations
- Isolate and export results for further analysis
- Drill-into an individual location’s LoyaltyLoop result details (Note 1)
- and more…
Note 1: Drill-in capability is configured by default for enterprises with corporate-owned locations. For franchise networks, Enterprise drill-in capabilities are determined by franchisor or franchisee, depending on your franchise agreement.
LoyaltyLoop, and LoyaltyLoop Enterprise are monthly subscription services priced per-location. Give us a call to learn more about how your franchise can deliver outstanding customer experiences that strengthen your brand.
Track your organizational performance by location for the main Customer Experience (CX) metrics, Net Promoter Score (NPS®), Customer Satisfaction (CSAT) and Product Quality (PQUAL). Learn where you're excelling, and where improvements need to be made company-wide.
Enterprise Google Reviews Summary Chart
LoyaltyLoop Enterprise allows you to view and track all Google Reviews across all locations. The chart shows the counts of Google Reviews for all locations that have connected their Google Profile to LoyaltyLoop. Track the breakdown of reviews by star-rating, and the overall count of reviews by month. Hover-over any point on the chart to the that month's breakdown by star-rating.
Enterprise Lead Summary Chart
When using LoyaltyLoop Promoter plan, each of your locations promotes other services via their survey. This allows their customers to see all the products and services offered (i.e. cross-selling), and express interest in them (i.e. generate leads). This simple lead generation service is powerful and elegant.
Depending on your specific LoyaltyLoop configuration, the list of other services may be a standardized list for your entire company or brand. Or, it may be a customized list for each location. Regardless, how do you see all the services in which all customers are expressing interest? Wouldn't it be helpful to see across your entire brand or enterprise and know which items have the greatest level of interest from your very best customers? That is exactly what is provided on the Enterprise Lead Summary Chart found in your Opportunities section.
The Enterprise Lead Summary Chart uses a rules engine that you configure to organize and group items across all of your location's surveys. This accommodates the LoyaltyLoop configuration where each location can tailor their own "other services" list. From your Enterprise Settings, you manage your Lead Classification by creating a group, and then adding keywords that are used in the various survey items on your location's survey associated with that group. You see all the items used across all your locations, and can search for terms to help you identify similar items to add to your group classification.
The groups you create form the basis of the Enterprise Lead Summary Chart. Out of the gate, our team will create the initial groupings for you. But as your locations make changes to the "other services" presented, you simply peruse the unclassified services to add new terms to existing groups or create new groups. Every hour the system rolls-up the summary data across your entire enterprise or brand, updating the Enterprise Lead Summary Chart.
Enterprise Alerts & Notifications
How do you keep your corporate staff informed regarding how all of your locations are performing from a customer experience standpoint? With LoyaltyLoop Enterprise, you and your team can be in the loop by leveraging email-based alerts and notifications sent right to your inbox. Each of your LoyaltyLoop Enterprise users can decide which alerts are right for them.
They simply login to their account, and click Alerts & Notifications from their settings page, then flip the switch to Yes for the alerts they wish to receive. If your users are assigned to a specific group of locations (e.g. the locations that make up their region), then alerts will only display results related to those locations.
Use these Enterprise email alerts to stay informed, and help location managers or location owners leverage their results to improved their business and your brand.
Daily Feedback
Know when your locations are getting feedback, and what their results are.
Daily Detractors
Monitor which locations are getting negative feedback that could tarnish your brand.
Weekly Summary
Get a weekly summary showing how your enterprise is performing relative to customer experiences.
Location Inactivity
Ensure all locations are engaging their customers for feedback and reviews.
