Automate or upload recent transactions with customer contacts
The easy and affordable way to gather feedback, Google reviews, and more. Turn feedback into action!
Licensee and supporter of Net Promoter System
Supplier of the International Franchise Association
The all-in-one CX platform to engage active customers for feedback and reviews, restart dormant accounts, engage quoted prospects, and uncover new sales opportunities.
Gather valuable insight from your customers following a transaction or experience using email or SMS pulse surveys. Discover which customers are happy and which are not, and convert customers into loyal advocates.
Customer experience (CX) management that tracks your Net Promoter ScoreSM (NPS®) and other CX metrics. Identify and proactively manage customers with bad experiences, to help them and your reputation.
Loyal customers are your best advocates. Google, and other reviews, strongly influence prospects. Automatically encourage customers to post reviews, and run campaigns to customers who have not left reviews.
Loyal customers buy more, refer friends and colleagues, and are typically your most profitable customers. Automatically create new sales by reactivating dormant accounts, cross-selling, and soliciting referrals from happy customers.
This short video explains how LoyaltyLoop helps you engage your customers to build loyal relationships and a stronger business.
You're busy running your business. Let our experts manage your feedback process.
We know you're busy running your business, so you can rely on our team to help you every step of the way. We will set up your survey and services to fit your business needs. Learn more
Automatically encourage loyal customers to post Google reviews and on other review sites to promote your business. ReviewMatchSM identifies which reviewer is which of your customers. Learn more
Automatically engage dormant accounts to restart sales, cross-sell services to active customers to identify more needs, solicit referrals from happy customers, and engage prospects. Learn more
Never a "pre-canned" or "one-size fits all" solution. Your LoyaltyLoop is always personalized, branded and tailored to your specific business, coded and managed by our team. Learn more
Track your customer loyalty using Net Promoter Score (NPS), customer satisfaction, and other key customer experience (CX) metrics. Learn more
With a click of a button, publish testimonials (customer comments from your survey) to your website, and share them on your social channels to build awareness and social proof. Learn more
Receive email alerts to keep you up-to-date on your customer feedback process. Get immediately alerted of a dissatisfied customer to proactively manage the situation. Learn more
Engage customers at the single touchpoint, or multiple touchpoints throughout the customer's journey with your business from pre-sales to post-sales. Engage customers via email or SMS. Learn more
Email and phone support provided by real live human beings. Of course we also provide self-serve Knowledge Base articles, videos and more. But when you need help, you can reach a person. Learn more
Automatically send your contacts to LoyaltyLoop with one of our many integrations or standard reports. Or, build your own integration using our REST API. Learn more
Results are presented in your dashboard supporting one or more locations. Graphs and tables display results, and actions such as publishing testimonials, are simple and intuitive. Learn more
LoyaltyLoop Enterprise aggregates results from many individual LoyaltyLoop accounts, helping corporations and franchisee networks deliver outstanding customer experiences. Learn more
Learn how you can build your very own customer loyalty loop and more. Click to download our whitepapers.
Choose from 3 amazing and affordable plans. See what our customers say.
Features | Pilot | Promoter | Premier |
---|---|---|---|
Solicit feedback from active customer contacts | |||
Customer Experience (CX) questions included on survey | one CX question | 3 CX questions | all CX questions |
Scales available on survey | 11-point | any | any |
Solicit open-ended comments on survey | |||
Automatically solicit Google reviews and more ![]() |
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Monitor and reply to Google reviews ![]() |
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ReviewMatchSM automatically matches a Google
reviewer to a customer ![]() |
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Customizable Thank You page upon survey exit | |||
Get alerts to react to dissatisfied customers | |||
Upload and Email contacts to-be surveyed | |||
Automate flow of contacts to-be surveyed via integrations or Zapier | |||
Schedule surveys as frequently as daily | |||
Send individual surveys any time | |||
Apply Touch Frequency Filter to survey to prevent over-surveying | |||
Create a documented feedback loop for ISO compliance | |||
Advanced reporting with Feedback by Filter | |||
Add custom survey questions as needed | |||
Add custom graphics and visual cues to survey questions | |||
Set custom business rules and filters for your survey | |||
Engage customers who have NOT yet posted a Google
review ![]() |
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Gather multi-media testimonials for your marketing | |||
Easily publish testimonials to your website | |||
Easily share testimonials on your social channels
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Find new business via customer referrals | |||
Visually cross-sell services to happy customers driving new business | |||
Engage multiple touchpoints (quoted prospects, active and dormant accounts) | |||
Auto-detect and engage dormant accounts to restart sales | |||
Get notified when dormant account re-engages | |||
Engage quuoted-prospects to learn and help move to closed-won | |||
Automatic Account roll-up by contact email domain | |||
Advanced CX reporting with Feedback by Account | |||
Set advanced business rules and filters | |||
Leverage advanced survey logic, touchpoint branching, and more | |||
Review Site Alternator Add-On | optional | optional | optional |
SMS Add-On | optional | optional | optional |
Contacts surveyed per month per location | 500 | 500 | 500 |
Support | email & phone | email & phone | email & phone |
These are real customer testimonials being displayed using the LoyaltyLoop Horizontal Testimonial Widget, just like you can put on your website.
Pilot
Promoter
Premier
Franchise Brands & Enterprises
Exploring your CX solution options for your franchise network or multi-location enterprise? We make it simple and affordable to deploy a tailored solution for your business. Give us a call at (401) 560-0311, or schedule a meeting with us.
Save 10% when paying annually. Monthly subscriptions auto-bill on the 1st of each month. Annual subscriptions auto-bill on your subscription anniversary date. Your first month bill will be pro-rated based on your sign-up date. Cancel before the end of your chosen term (monthly or annual) and owe nothing more. We accept credit card and ACH payments.
During your Onboarding call, simply let our team know if you want to include any Add-Ons.
Integrations
SMS (text) sending
plus a one-time $50 setup fee
Requires application process with carriers, handled by LoyaltyLoop for you.
Review Site Alternator
Earn Recurring Profit!
FREE