Discover New Sales Opportunities
LoyaltyLoop helps you generate new business from both existing customers, and by finding new ones. With Promoter and Premier plans, LoyaltyLoop is like having another sales person on staff. Using the power of pulse surveys, LoyaltyLoop will automatically engage dormant accounts to restart the purchase cycle, cross-sell your services to drive incremental sales, and ask happy customers for referrals to find new business.
Automatically Engage Dormant Accounts to Restart Sales
Wouldn't it be amazing if some customers who haven't purchased from you in a while, just magically starting buying again? LoyaltyLoop Premier plan helps your business do exactly that.
With the Premier plan, you will be able to automatically engage the right customers at the right time, to learn why they haven't purchased in a while, and find out if and when they would be ready to buy again. Best of all, once you set your LoyaltyLoop Dormant configuration, everything runs automatically in the background.
You choose when a customer becomes "dormant" for your business. If you have larger accounts with multiple contacts who purchase from you, you will set if every contact of an account must be dormant, or if any contact can be dormant, before re-engaging them. Once your dormant settings are configured, LoyaltyLoop goes to work.
You will also set the frequency and manner in which LoyaltyLoop will engage the dormant contacts. You have the options to engage daily, weekly or monthly, and to engage automatically or stage the contacts on your Launch Pad so you may preview them first, then schedule the engagement.
Never miss a dormant re-engagement! When a dormant contact indicates they have a need, or would like to restart buying, you and your team will be alerted via email. This just might be the easiest way to professionally and politely reawaken dormant customers.
Generate Leads from Cross-Selling
Loyal customers want to do more business with you. Use the power of the survey to identify new business opportunities with your happy customers that you might not otherwise know. Use LoyaltyLoop to manage and follow-up on these leads, or export them to your CRM.
LoyaltyLoop Promoter plan helps you cross-sell your other services to your happy customers, reminding them what you offer, and generating interest. Your cross-selling question is tailored to your specific business, and can be either a list, or a list with images or graphics.
Even your best customers may not remember all the things you can do to help them out. Cross-selling through your survey is subtle, yet effective and generating interest that could help you expand your sales.
Adding visuals can be more eye-catching, and may help to remind your customers why they may need that particular item or service.
Run follow-up campaigns to quickly engage interested customers!
Run follow-up campaigns directly in LoyaltyLoop to engage customers who expressed interest in your other services. Or, import the results, or use a Zapier automation to flow your results into your CRM or marketing automation tool, so you can run follow-up campaigns from there.
Quickly and easily launch follow-up campaigns to your customers
As you gather customer feedback and reviews, create email or SMS campaigns to follow-up with your customers. Run campaigns to customers expressing interest in buying more from you, solicit reviews to all or just customers yet to post a review, and more. Leverage our email templates, or create your own. In a few clicks, you can have a campaign schedule to go to the customers you want, and when you want.
