Your customer feedback loop begins with a personal message to your customer soon after a transaction occurs requesting their feedback. You can have messages sent via email, or optionally you can add SMS to your account. Our team works helps you craft your messages so they're worded and appear just like any other email or text you might send to your customers. And, emails are sent from your address and SMS from your unique SMS phone number. This extra personalization helps you properly engage your customers and maximize responses.
When engaging your customers for feedback and reviews, make sure your emails always look their best on the variety of devices used by your customers today. LoyaltyLoop helps you see how your emails will appear on different size screens, such as phones, tablets and computers. Choose either a Mobile optimized email template with sidebars, or the Plain template with no sidebars (but still mobile-friendly), just as if it was sent from your own email client.