July 2023

Are you just getting started on your customer feedback journey? We are here to help you on your way! Gathering customer feedback is helpful to your business in so many ways. To get you started, here are three top mistakes you should be on the watch for when gathering customer feedback: Not making an easy process, not making any changes, and not closing the loop.

In today's fast-paced and digitally-driven world, effective communication is essential for the success of any business. This is where A2P (Application-to-Person) business texting comes into play. Learn about 10DLC, the benefits of A2P business texting, and the new guidelines to ensure compliance and effectiveness of this communication channel.

When you enable the SMS Add-On, you can now send your survey messages, and run follow-up feedback campaigns, via text message. If your customers prefer to receive text messages instead of emails, this is the option for you. Sign up to SMS in your Settings and configure your customer's communication preference.

When viewing your results in LoyaltyLoop, you can use the date picker widget to choose a predefined date range, but you can also set a custom date range. Click "Custom" from the date picker, then choose the start and end dates. If you want to view results for a single month, set the start and end dates to be the same month.