November 2023

There is a 'secret' to increasing customer retention and loyalty, and it is hiding in plain sight of most businesses. Sometimes, we just need to step back and look. We hope this tip will inspire you to think about your customer's experience and spark some new ideas that fit your industry and company to delight your customers.

In today's digital age, where the online marketplace is teeming with options, building trust with your potential customers is crucial. One effective way to establish credibility and build that all-important trust is by sharing testimonials on your website. Testimonials are the voice of your satisfied customers, and they can be a powerful tool in influencing prospective buyers.

If you've added the new SMS add-on, here are some simple tips and FAQs regarding sending your LoyaltyLoop messages via SMS.

As a Delta customer, they recently demonstrate to me, once again, how they are in tune with their customers. It is a great example of how a company can turn customer feedback into action to make better informed decisions.