“It has provided a terrific ROI for us, much more data and information than I anticipated that it would provide for what it costs.”
LoyaltyLoop Program for
Turn customer feedback into actions
Do you know how customers feel? Are you getting enough Google reviews? LoyaltyLoop can help.
Watch a short video to learn how LoyaltyLoop can help your business grow.
Pricing and Plans
Basic plan w/FieldRoutes Integration
$ 89 / month
Billed monthly
plus $250 one-time setup fee
- Customer Net Promoter ScoreSM survey
- Simple 3-question satisfaction survey
- Get alerts to react to dissatisfied customers
- Gather customer comments
- Send Survey as frequently as weekly
- Survey up to 1,000 contacts per month
- 5 user accounts
- Add a location at $89/mo plus $60 one-time setup
- Add SMS at $20/mo for 500 outbound texts plus $60 one-time setup
Most Popular
Promoter plan w/FieldRoutes Integration
$ 119 / month
Billed monthly
plus $360 one-time setup fee
PROMO! Get 50% OFF your 1st 3 full months
- All the features of the Basic plan
- Add survey questions as needed
- Automatically encourage online reviews on Google and Facebook
- Monitor and reply to Google reviews
- Easily publish testimonials to your website
- Share published testimonials with your followers on Twitter, Facebook and LinkedIn
- Find new business via customer referrals
- Discover more business with existing customers
- Add Review Alternator at $50/mo per Google Profile
- Add a location at $119/mo plus $60 one-time setup
- Add SMS at $20/mo for 500 outbound texts plus $60 one-time setup
Subscription Add-Ons
During your Onboarding call with our team, simply let them know if you want an Add-On.
SMS (text) Send
adds only $ 20 /
month
Added to your Promoter plan
plus a one-time $60 setup fee
- Send feedback and review requests via text message
- Includes 500 outbound text messages per month
- Overages at $0.036/text or fall-back to email
- You decide your customer's communication preference (sms vs email)
Requires application process with carriers, handled by LoyaltyLoop for you.
Review Alternator
adds only $ 50 /
month per Profile
Added to your Promoter plan
No setup fee
- Use when FieldRoutes transactions cannot be associated to a territory
- Use when you have multiple territories and Google Profiles
- Balances the Review requests across all Google Profiles
- Grow your Google Reviews across all of your Profiles without any effort
Earn Recurring Profit!
FREE
- Join the Affiliate Program
- Market LoyaltyLoop to your customers
- Customers sign up on your LoyaltyLoop form provided by us
- We do all the work
- You earn ongoing commissions
- To sign up, login to LoyaltyLoop, click your Username, then click Affiliate Program. Follow the on-screen instructions.
Monthly plans auto-bill on the 1st of each month, and have no contract - cancel anytime before your next month billing and owe nothing more. Your first month bill will be pro-rated based on your sign-up date. Any promo discounts will be applied starting on your first full month to ensure you receive the full benefit of the promo. Request annual payment, and pre-pay for 12-months to save 10% off the regular monthly price.
All prices are shown and billed in US Dollars. We accept credit card and ACH payments.
For full details about LoyaltyLoop, please visit our website.
What is a Review Alternator?
Do you operate multiple territories (locations) and maintain a Google Business Profile for each, but have no way in FieldRoutes to identify which transactions are associated with which territories? If you don't have a unique office ID associated with each FieldRoutes transaction, then LoyaltyLoop cannot isolate feedback or reviews for each of your locations. But we can still help you collect Google Reviews for all of your Google Business Profiles using the Review Alternator feature.
With the Review Alternator option, LoyaltyLoop will automatically encourage customers to post to your Google Profiles in an alternating manner. For example, let's say you operate 3 territories each with a Google Business Profile. Based on your customer's survey response, the first eligible customer will be directed to the Google Profile for Location 1, the second eligible customer to the Profile of Location 2, and the third eligible customer to the Profile of Location 3. This allows for an even distribution of opportunities to get reviews posted on all of your Google Profiles, even when you cannot associate a customer to a territory.
Using the above example, you might be wondering why we simply don't present all 3 Google Business Profiles to all customres? Typically, a customer will choose to post a single review. By presenting all sites, it is more likely than not that the first review Profile presented will generate more reviews than the others. Using the Review Alternator helps to balance the distribution of reviews across all of your Google Profiles.
So how does the pricing work? Your Promoter plan already includes 1 Google Profile. Using the above example, you'd need a total of 3 Profiles. The cost for 2 additional Profiles is $50/mo or a total add-on of $100/mo to your Promoter plan.
What our customers are saying...
“Your surveys have been an invaluable tool in helping my business get vital feedback from clients and also provide me with qualified information for future sales. Thank you!”
“The regular client feedback is great, and I've got a 4.9 google rating which many clients refer to when cold calling me for work.”
“One of the best services that we participate in! It’s easy and the feedback from our customers keeps us on our toes! Thank you Loyalty Loop Team!"
"Of all of the tools we have to connect with our customers LoyaltyLoop is by far the most impact and offers the highest value and ROI.”
“Invaluable feedback from our clients. Lots of lead generation from the surveys. Couldn't be happier"