Upload recent transactions & customer lists
Create amazing customer experiences!
Do you really know how customers feel about your business? It matters. Turn feedback into action!
LoyaltyLoop is an easy and affordable customer experience service for any business or brand
The all-in-one CX platform to send email and SMS pulse surveys, generate and manage online reviews, and detect sales opportunities.
Get Customer Feedback
LoyaltyLoop regularly gathers valuable insight from your customers following a transaction or experience, via email or SMS. Discover which customers are loyal and which are not, and take action to convert unhappy customers into loyal customers.
Manage Loyalty
Customer experience (CX) management that tracks your Net Promoter ScoreSM (NPS®) and compare your performance to others. Quickly identify and proactively manage customers with bad experiences, before it could make it online and hurt your reputation.
Encourage Online Reviews
Loyal customers can be your best advocates. Online reviews they post on Google, Facebook and other review sites can strongly influence others. Automatically encourage customers to post reviews to promote your business to others.
Increase Sales
Loyal customers are more likely to give you more business, refer friends to you, and are typically your most profitable customers. Automatically discover new business with your existing customers, and solicit referrals to new prospects.
Watch How LoyaltyLoop Works
This short video explains how LoyaltyLoop helps you engage your customers to build loyal relationships and a stronger business.
Customer feedback surveys personalized for you managed by us!
You're busy running your business. Let our experts manage your feedback process.
We Do The Work
We know you're busy running your business, so you can rely on our team to help you every step of the way. We will set up your survey and services to fit your business needs.
Gather Reviews
Automatically encourage loyal customers to post online reviews on popular sites like Google and Facebook to help promote your business and improve your online presence. Learn more
Easy-to-Use Dashboard
Results are presented in your dashboard supporting one or more locations. Graphs and tables display results, and actions such as publishing testimonials, are simple and intuitive.
Net Promoter Score Calculation
Track your overall customer satisfaction level, monitor the trends over time, and compare your business to others.
Post New Testimonials
With a click of a button, publish testimonials (customer comments from your survey) to your website, Facebook page, and other social media sites. Learn more
Powerful Enterprise Dashboard
LoyaltyLoop Enterprise aggregates results from many individual LoyaltyLoop accounts, helping corporations and franchisee networks deliver outstanding customer experiences. Learn more
Personalized and Branded
Using variable data, your customers receive personalized requests for feedback from you (sent from your email address), and branded by your company.
Email Alerts
Receive email alerts to keep you up-to-date on your customer feedback process. Quickly respond to dissatisfied customers to proactively manage the situation.
Data Integrations
Automatically send your contacts to LoyaltyLoop with one of our many integrations or standard reports. Or, build your own integration using our REST API.
Here’s how the loop works…
Download our Whitepapers
Learn how you can build your very own customer loyalty loop and more. Click to download our whitepapers.
Browse all these great features!
Click an item below to learn about it.
- Fully managed service
- Beautiful customized surveys
- Personalized feedback invitations
- Engage with text messages (SMS) too
- Easy to use owner's dashboard
- Manage all your locations
- Net Promoter Score tracking
- Testimonial Publisher
- Image & video testimonials
- Encourage online reviews
- Manage your customer lists
- Simple and effective process
- Enterprise Dashboard
- View feedback by customer
- View feedback by question
- View feedback by comments
- Monitor survey response rates
- Increase sales with existing customers
- Find new customers via referrals
- Create follow-up campaigns
- Manage email notifications
- Manage user accounts and access
- Live phone (and email) support
- Manage undeliverable emails
- Custom SurveyAdvantage® add-ons
- Supported browsers
What our customers say
These are real customer testimonials being displayed using the LoyaltyLoop Horizontal Testimonial Widget, just like you can put on your website.
Pricing and Plans
Monthly plans auto-bill on the 1st of each month, and have no contract - cancel anytime before your next month billing and owe nothing more. Your first month bill will be pro-rated based on your sign-up date. Pre-pay for 12-months and save 10%. We accept credit card and ACH payments.
Basic
- Plus $200 one-time setup fee
- Customer feedback survey
- Simple 3-question satisfaction survey
- Get alerts to react to dissatisfied customers
- Gather customer comments
- Create a documented feedback loop for ISO compliance
- Send Survey as frequently as weekly
- Survey up to 1,000 contacts per month
- Flow contacts using our automations
- Unlimited user account
- Add a location at $49/mo plus $50 one-time setup
- Add SMS at $15/mo for 500 outbound texts plus $50 one-time setup
Most Popular
Promoter
- Plus $300 one-time setup fee
- All the features of the Basic plan
- Add survey questions as needed
- Automatically encourage online reviews on Google and Facebook
- Monitor and reply to Google reviews
- Easily publish testimonials to your website
- Share published testimonials with your followers on Twitter, Facebook and LinkedIn
- Find new business via customer referrals
- Discover more business with existing customers
- Add a location at $69/mo plus $50 one-time setup
- Add SMS at $15/mo for 500 outbound texts plus $50 one-time setup
Enterprises & Brands
Contact us about our customer experience solution for multi-location enterprises and franchise brands. We make it simple and affordable to deliver outstanding customer experiences across your entire company or network.
Grow and strengthen your business and brand.