June 2024

When developing your customer survey, it is important to choose the right answer choices or scales, but how do you decide? For custom questions, our team will help you determine the optimal scale. For the customer experience (CX) questions, including Net Promoter Score (NPS®), Customer Satisfaction (CSAT), Product Quality (PQUAL), Customer Effort Score (CES) and Employee Net Promoter Score (eNPS), the 3 primary scales to choose from.

When customers give you glowing testimonials, LoyaltyLoop gives you a simple way to publish them on your website, and share them on your social channels. There's no better way to promote your business than in the words of your own happy customers, and LoyaltyLoop makes that easy to do. You can share any published testimonial on your social channels in seconds. Navigate to your Testimonial section. First, set the filter to view only published testimonials.

If you use Quickbooks (Online or Desktop) run your business, and you keep track of customers details inside Quickbooks, LoyaltyLoop is the perfect customer experience and review platform for you. Quickbooks offers native report automation functionality in both Quickbooks Online and some Desktop versions that will automatically send your Quickbooks customer contact details such as name and email address to your LoyaltyLoop account.

It can be tempting to use rewards and gimmicks to increase your NPS, but this does not lead to lasting improvements in your customer's experiences. Providing a coupon in return for a review might influence a customer to return to your business, but it does not actually improve any of your customers' experiences. Also, once the coupons stop coming, they will look elsewhere as you have devalued your services in their eyes. Avoid coupons, rewards, and bonuses to drive NPS.