Easy-to-Use Dashboard

LoyaltyLoop is simple to navigate with our easy-to-use dashboard. Shown below, view all your feedback and key feedback stats, but you can also view your reviews, leads & referrals and more.

All your customer feedback in one place and available anytime

Login to your LoyaltyLoop and you'll land on your system Dashboard, perfectly designed to give you access to all your customer feedback quickly, intuitively, and easily. Main menu navigation helps you find exactly what you're looking for.

Multi-location support done beautifully

For owners who have multiple locations, you can easily add locations to your LoyaltyLoop account allowing you to isolate feedback from each location, publish testimonials to each website, and encourage reviews to the correct Google My Business, Facebook, and other review sites.

Throughout LoyaltyLoop you'll see a 'building' icon that allows you to select which location or location's results you wish to view. And if you have staff who should only view results for a certain location or locations, you can easily control which locations your users have access to.

Engage Correctly - Email, SMS and Opt-Outs

When using the SMS Add-On, set your customer's communication preference to either email or SMS. Once set on your customer record, LoyaltyLoop will automatically engage the right contacts in the right method. Remove contacts from ever being engaged by LoyaltyLoop using opt-outs by email or domain.

View each customer's response

On one page, view all your customer who have provided feedback, and view any individual customer's response. If the customer has responded to your satisfaction question more than once, view their unique satisfaction trend.

Monitor feedback by question

Quickly gauge your customer feedback by viewing your questions and the trend line of all answers. Change the date range and isolate just the answers you are interested in exploring to spot changes in customer behavior.

View all feedback comments from your customers

There is nothing like receiving direct feedback from your customers. Read each comment to identify trends and issues, both positive and negative. Put plans in place to take corrective actions as needed.

View feedback by filter

When your transaction data flows to LoyaltyLoop, you likely include other data associated with each transaction, such as the sales rep, the region, the product line, etc. Available in LoyaltyLoop Promoter and Premier plans, you can isolate and view NPS and other CX metrics by your associated data. For example, if you include sales rep, you can view NPS relative to the sales reps who manages the account.

View feedback and CX metrics grouped by Account

Available in LoyaltyLoop Premier plan, view NPS and other CX metrics by group. By default, LoyaltyLoop automatically groups contacts by their email domain. This is particularly helpful when servicing large organizations with multiple buyers or contacts. Understand how your company is performing across the Account. Click on the Account to view all the feedback from contacts.

Easily track how your customers are responding to your surveys

Monitor the performance of your surveys and campaigns by viewing your response rates and key survey launch stats.

Control who has access to your LoyaltyLoop service

Control who has access to your LoyaltyLoop service by creating User Accounts for your employees. Allow a User to have full administrative access to create users and manage billing issue, or simple access to the results of your surveys.

Identify and correct undeliverable email

LoyaltyLoop automatically filters-out any email address that is not deliverable. Whether it was an email address typed incorrectly, or an email address that is no longer active, you'll be armed with the details to update your original source data.