July 2024

Last October, we did a blog post explaining the various survey launch options. We're making an update to the options. This change only affects new customers who launch surveys On Demand. This change affects only new customers who subscribed after July 31, 2024 and launch surveys On Demand. Existing customers remain unchanged, following our original launch process per our October post. If you are an existing customer and would like to move to this new method, simply let our support team know.

LoyaltyLoop is a cloud service built entirely on a REST API. This offers great flexibility in design, and also offers partners the ability to integrate with LoyaltyLoop, as well as LoyaltyLoop to integrate with other cloud services. When using our LoyaltyLoop API, it's important to understand how it is versioned. When we make changes or extend our API, here's what to expect.

User-Generated Content has emerged as a powerful tool for businesses looking to enhance their marketing strategies and build stronger connections with their customers. What is User-Generated Content (UGC)? Original Images, Videos, Testimonials, Reviews, Podcasts and Social Media Shares created by customers. UGC offers significant benefits that can impact your brand's success. Let's explore how leveraging UGC can transform your business and how your LoyaltyLoop Promoter Plan sets your business up for success.

The team has added a new chart in LoyaltyLoop Enterprise that allows you to track your Google Reviews across all locations. This new chart shows the counts of Google Reviews for all locations that have their Google Profile connected to their LoyaltyLoop account. You can track the breakdown of reviews by star-rating, and the overall count of reviews by month.

Last month, in Section 7 of our latest whitepaper we discussed what not to do with NPS. This month, we'll take a look at how NPS affects your bottom line. So, say you agree at this point that investing in your customer experience is a good idea, but you don't know if you can afford it. How can you be sure that your investment in improvements will pay off? Let's turn to data for some answers.