October 2023

We are excited to release a new automation for printers running PACE by eProductivity Software. Set up this new automation, and your PACE Job contact info (i.e., customers to be surveyed) will flow automatically to your LoyaltyLoop account. There are no reports to remember to run, and no manual uploads.

For our partners and advanced users looking to add their LoyaltyLoop results to their CRM or other internal systems, check out our new Webhooks. With the release of the webhooks, developers can asynchronously receive details for each new customer response in LoyaltyLoop. The payload contains all the response details, including the customer info, survey comments, survey question responses, leads and referrals and more.

When you use LoyaltyLoop, there are distinct options available to you to tune when your surveys are sent (aka "launched"). There are 2 primary launch methods, (1) On Demand, and (2) Scheduled. The method available to you is based on how your survey data is received by LoyaltyLoop. Keep in mind that regardless of the launch method, LoyaltyLoop applies business rules to ensure the correct contacts are surveyed for your specific business needs.

When you send your launch data into LoyaltyLoop, you can include any data you want. In addition to typical fields like first name, customer email, and other related data, you can include additional email addresses that can be used to keep staff informed of your feedback results. When you include email addresses of staff in your launch data, Admin Users can set alerts to be sent automatically to those email addresses associated with the customer's record (row) in your launch data.

In the age of customer-centric business strategies, the importance of feedback cannot be overstated. Gathering and analyzing customer feedback is crucial for improving products, services, and overall customer experiences. However, as businesses expand it becomes essential to organize feedback efficiently. To help manage your business, LoyaltyLoop allows you the ability to include multiple locations in your account. Let's explore the significance of organizing customer feedback by location, including physical locations and customer journey or experience locations.