FOR IMMEDIATE RELEASE

SurveyAdvantage Recognizes Leaders in Customer Loyalty and Satisfaction for the Print and Sign Industries for Q2, 2019

East Greenwich, RI – July 30, 2019 – SurveyAdvantage released their Print and Sign industry segment Customer Loyalty and Satisfaction awards for the quarter ending June 30, 2019. The awards recognize businesses in North America that attain the highest Net Promoter Score (NPS) for their industry segment during the quarter.

Results are based on more than 30,000 survey responses from customers who recently completed a purchase and were asked how likely they would be to recommend the business to others. Performers in the top quartile achieved a Net Promoter Score greater than 97; in the top-middle quartile 90; in the bottom-middle quartile 85; the bottom quartile achieved less than 84.

Congratulations to the owners and teams below for achieving a top Net Promoter Score – the highest overall customer loyalty and satisfaction rating – within their segment for the quarter.

Top Sign Company

NPS of 100

Denis & Debbie Dubois

Image360, Gurnee, IL

Top Print Franchisees

NPS of 98

Lloyd Cozens, AlphaGraphics, Henrico, VA

NPS of 97

Patti Story, Allegra, Spartanburg, SC

Top Independent Printer

NPS of 98

Ryan & Kari Scott

Pro Printers, Hudson, NY

Awards are based on a compilation of feedback and buyer reviews gathered from companies participating in SurveyAdvantage’s online feedback service called LoyaltyLoop. LoyaltyLoop enables local businesses of all types to react quickly to customer feedback and complaints, as well as automatically encourage online reviews to be posted on Google, Facebook and their website.

To qualify for the award, participating companies must have customer satisfaction results for each of the three months of the quarter, with no fewer than 15 survey respondents in each month. An overall winner is chosen based on the overall Net Promoter Score for the quarter. To break a tie, the company with the higher NPS and quarterly survey response rate is chosen.

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Net Promoter, Net Promoter System, Net Promoter Score, and NPS are registered trademarks of Bain & Company, Inc., Fred Reichheld and Satmetrix Systems, Inc. LoyaltyLoop and SurveyAdvantage are registered trademarks of LoyaltyLoop, LLC. All other marks are the property of their respective owners. All rights reserved.

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