New Contact Survey Summary View
Putting a Contact's Feedback in your Spotlight
Graphic by Gemini
Here's a great new feature. When a customer gives feedback on multiple occasions, you can now easily view all of their responses on one view.
It is like putting your customer in the spotlight to see all of their responses with your business on one easy to read page.
This is very handy to view the changes in the customer's attitudes toward your company.
To access this new feature, view the response of any given customer. If the customer has given more than one response, their name as displayed in the right detail panel is now a link.
Click their name (the new link), and you'll land on a new page showing all of their responses.
When viewing all of their responses, click to highlight any response in the table, and that response will display in the right panel."
You can also use the left/right arrow keys in the right detail panel to step through all the contact's responses.
You can also print or download the table view, or each detailed response.
